Sterling, A First Advantage CompanyReviews of sterlingcheck.com

My Background Check was completed in a prompt and professional manner.

They helped me no questions asked

Appreciate the help and support given by Sterling customer service team. They are attentive to our questions and do their best to solve my problem. Thanks

I had to get my background check redone with my company because I have been employed for five years. It took more than a month to get my background check through simply because Sterling refused to help in anyway to figure out what was going on. I went to the MVD and had them send over my report via the fax that they provided. They refused to take it. They were saying that it wasn’t pulling up in their system. After about 2 1/2 weeks of dealing with them offering absolutely no solutions or any idea of what was wrong and after explaining to them multiple times that I had my identity stolen and I had changed my drivers license number , I figured it out. Not them. They said they could do nothing and I needed to reach out to DMV. Although, I already had and the DMV told them it pulled up with zero problems. (They we’re literally on the phone while I spoke to the DMV). I asked them to verify my drivers license number. At first they refused. I explain to them that I was going to pull out my ID and read him the number and he finally buckled and said OK then verified that he had the wrong drivers license number. I asked him why he had not verify this information. He proceeded to talk over may be extremely rude and still not get anything done for more than a week.

The online signing of documents went smoothly without any problems. However encountered a problem trying to access the completed background check report. Clicked on the link, and it did not work. Brought the matter to the attention of the customer service rep, and was disappointed that the team didn't look to resolve the online problem. Instead emailed me a copy of the report.

I had no problems breezing through the site.

The person helping me did not show me and have me read the instructions before my screening. He just said "do not use water". He also did not offer me to wash my hands before I left.

The representative that answered my call was extremely helpful she gave me all the answers I needed and morre. When I hung up the phone she gave me the confidence that I never felt…Thanks again Sterling and keep up the good work