Sterling, A First Advantage CompanyReviews of sterlingcheck.com

I had a great experience with Sterling... I called the rep. immediately took care of issue and explained what needed to be done on my end then she e mailed me my form I uploaded to site... and sent in to start my back ground check...it was very easy....thanks,,,,,,,, the rep. was very professional Sincerely Mike

The help was the best and very helpful all the way through, no need to change anything!

The service was very prompt and friendly.

Absolutely abysmal. I very much hope that any and all companies needing background checks will cease to use this company, because whatever pennies might be being saved, are being lost in inefficiency and stress. I was told by the recruiting company that I would receive an email from Sterling. Phoned Sterling, and assistant spent around twenty minutes trying to take down my details. When I then expressed concern about how long this was taking, she laughed. Asked to be put through to a manager and she dropped the call. Tried the next day, and ended up with someone saying over and over 'Hello? can you hear me? Hello?' and sounding like she was laughing when I explained how well I could hear her. Then Deepak, who told me a link had been sent to what was an incorrect email address, and when I expressed concerns about this, he suddenly claimed the company don't send out links, only my employer. Asked to speak to a manager, and was bizarrely put through to the woman who hears nothing, and repeated the amused 'Hello? Can you hear me?' routine. Then through to Rubinah who lectured me about how wrong it was to want to speak to a manager, and how I should listen to her and behave. Eventually through to a supervisor, who told me the email I knew was there wasn't on the system anymore, that Deepak had updated my name as being my email address, and that I should tell my employer to email them the new email... kind of like they did yesterday? Really? Two hours of my life I won't get back. Feels uncomfortable saying it, but only one of about seven members of staff were able to understand English spoken at a normal pace, and half struggled when spoken at a slow pace. Lesson from the story is one for recruiters and employers - candidates have no choice in who they are stuck dealing with for these checks, so please, choose someone other than Sterling, get the job done several weeks quicker, and save staff a great deal of stress in the process.

Was easy to use and all the information was clear

Sterling was very professional, responded quickly, and were very cordial.

had some technical issues with my computer and intially was not able access the link; contacted Customer service and received all the the support needed. problem solved!!

Very informative and helpful helped me with all the question I had to ask thank you I'm very glad I got in contact with them