CEDRICK M.
Very great customer service…
Very great customer service representatives. They're very efficient and able to give directions clearly.
Response from Sterling, A First Advantage CompanyDec 7, 2022
Thanks for this 5-Star review!

Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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CEDRICK M.
Very great customer service representatives. They're very efficient and able to give directions clearly.
Response from Sterling, A First Advantage CompanyDec 7, 2022
Thanks for this 5-Star review!
Helen S.
Everything was quick and easy to complete.
Response from Sterling, A First Advantage CompanyDec 7, 2022
Thank you for leaving us this review.
DJS
The process was quick, and simple. Sterling was able to help me immediately, and the response was fast.
Response from Sterling, A First Advantage CompanyDec 7, 2022
We appreciate you sharing your experience with Sterling.
Marius M.
This company has rejected my prof address even the documents was valid, they just sabotaging my job, I waited 2 years for this job and this company just ruined that , I don’t know the reason is my name, nationality !? Malicious saff
Response from Sterling, A First Advantage CompanyDec 5, 2022
Hello. Can you please call 02087410000 or email [email protected] to get this issue solved for?
Robert S.
The agent helped me right away and took care of everything i NEEDED
Response from Sterling, A First Advantage CompanyDec 5, 2022
Thanks for this review!
KAR
My background is complete. I called and they said it was done four weekdays ago. Under state law, my understanding is they are supposed to provide a copy to me. I called and they said they would send it right away. I haven’t received it three days later. I checked my status on their candidate page and it merely sends an email saying the check is completed, but they haven’t sent me a copy. They had four business days after sending it to the employer to send it to me. I checked spam and so far, don’t see it.
Response from Sterling, A First Advantage CompanyDec 5, 2022
Can you please email [email protected] or call 1-888-889-5248 so our team can assist you here? Thank you.
Pamela M.
11/17/22 FIRST RATE COMPANY Sterling handled my background check for me when I was chosen for a new position. The background check took very little time to complete, which I was grateful for. I had to contact their customer service number once and the person I spoke with was very professional and answered my question in no time at all. The representative was also very friendly and pleasant.
Response from Sterling, A First Advantage CompanyDec 5, 2022
We appreciate you sharing your experience with Sterling. Thanks!
Mark C.
Aloha my experience was a wonderful one your representative was very helpful and knowledgeable also patient he stayed on the line for as long as it took to make sure my task was complete great job. 👍🏼
Response from Sterling, A First Advantage CompanyDec 5, 2022
Thanks for this 5-Star review!