Sterling, A First Advantage CompanyReviews of sterlingcheck.com

Always prompt and knowledgeable. Thank you for your professionalism.

The process was quick and testing was easy and I felt like it all went very smoothly.

The way the whole process of doing the backround check was made easy and simplified. When I had a question I called and spoke to a very professional agent I believe his name was AJ(not sure) He answered all of my concerns and a great asset to your organization.

I thought they were very prompt a d helpful when I made mistakes on my paperwork. They were also very kind and friendly

What made my experience great was the help. It was indeed helpful.

With regards to available information about an employer that is no longer in business, there was at least, amongst other concerns, a disconnect between the support team and whomever does the actual research. The applicant's entry form becomes useless when there is no current contact information. A required email address prevents form submission ... not even "n/a" is allowed, although "n/a" is allowed for the contact phone number. The support team first indicated to merely select the do not contact option for an employer that is no longer in business. After submitting that, a request for W-2 information was requested. After supplying 11 years of W-2 information, multiple re-requests for the same employer information were received without any information relayed to the candidate about the reason for the re-request. Additionally, because there no responses to submitted return emails restating that no current information was available, this brought questions and anxiety to this candidate as to the resource capacity of the background check process, if not the validity of the background check process as a whole. A company that was in business for more than 10 years ought to be simple thing to research and know that it was a legitimate employer. This employer was in fact an international company as well. It would seem that, this company doesn't have any resources beyond what is available to the general public via inquiry to the IRS. If eleven years of W-2 statements is not sufficient to affirm actual employment, for an employer that is no longer in business at the time of inquiry, there is little confidence in any other portion of the services being provided. Lastly, this candidate had a previous successful background check from Sterling which had no such issues. Although this candidate's background check was ultimately returned successful for employment, this candidate will not recommend Sterling's services.

Really good interface and bulit quality is nicely designed to collect all the needed information

Prompt answer and ask for documents requirements really clear.