Sterling, A First Advantage CompanyReviews of sterlingcheck.com

Customer service was efficient and answered my questions in a timely manner.

Fast and easy usable service!

The process was great, good software, easy to navigate, great customer service employees that knew what they were doing. Also very friendly.

It's a very good experience and also quick response when we reached for any help. Overall good.

I had some issues, and every one was great, I mean even when it go really challenging they where calm and cool, and very supportive. Good experience.

It's simply understandable and user friendly. But there are some bugs and shortfalls. I am not able to receive OTP in one go. I have to click on resend otp and then I get the otp while login

My Background Check experience with Sterling was great. They sent me a link to submit my background check online, and my account was already created for me. I just logged in and started entering all my details. There was an issue with address history where I had previous military addresses that the system defaults would not recognize in the standard form fill fields, so I called Customer Service. Customer Service was amazingly helpful, courteous and helped me resolve the issue in a few minutes. They were careful to take my callback number in case we got disconnected during the call (which did happen), and they got my email info to send me the solution via email and also allowed me to send screenshots if required in further troubleshooting. This was one of the best Customer Service calls I have ever experienced! Once I did what Customer Service recommended for the address history, I was done in a few minutes, and then the results of my background check were returned and sent to my employer by the next business day. Wow!!! Could not have been a smoother process for what is typically a stressful step in the hiring process.

It was fast and easy! When I needed to talk to a rep he was extremely helpful with getting the documents I had missed resubmitted! I appreciate all of the help received