Rani J.
Excellent!!
Excellent!!

Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Rani J.
Excellent!!
Minniear K.
Nothing at this time
customer
I've had absolutely no problems! Period!
Escobar C.
It helps company see who there hiring which is good.
Faizan A.
Tricky questions were answered. Fast and reliable information provided. All the queries were addressed promptly.
Ranpise S.
It was really smooth and simple to upload documents
Frances A.
The fast and quick response I get back and if i have an issue with anything everyone is very helpful.
Christian
DONT USE THIS COMPANIES "SERVICES" What this company offers as their services is truly beyond contempt. I have never encountered a company in my entire life that was so unprofessional and disgraceful. Here are a few examples: It starts right from creating an account on their website, where it says the whole process would take 20 minutes. For me, it ended up taking 2 1/2 hours because the data I had already entered would keep disappearing on their site, and I had to start over again. Then, when I finally managed to get their system to have all the data, I kept receiving emails asking me to resend the exact same data I had already submitted, claiming they hadn't received it. But that was impossible because if I hadn't entered the data while creating the profile, I wouldn't have been able to complete the profile in the first place. Regarding these emails, I kept receiving emails repeatedly asking for data that I had already sent via email, and this went on for a month. As a result, I called their headquarters in America several times, which turned out to be even worse. I was constantly being transferred to different departments, and when I did manage to reach someone who seemed responsible, that person was completely incompetent. I spoke with about 10 people in total, and they were all absolutely incompetent, unable to provide clear statements, constantly mixing things up, and giving inconsistent information. Another problem is that the company is based in America, and their employees have no knowledge of things happening outside of America. I am European and work for a European company, and the employees had no knowledge of my country of birth or the countries I have lived in, constantly confusing them with other countries during the conversations. Additionally, I kept receiving emails stating that certain scans were unreadable, which was not true, as they were absolutely perfect high-resolution scans. Furthermore, after Sterling took 6 weeks for my Criminal Record Checks, causing a delay in my start date at my company, I decided to perform those checks myself and completed them in 2 days. I could go on with the list twice as long, but I don't have time to continue writing now. However, it was important for me to give people here on this review platform, especially companies considering using Sterling's "services," an insight into how atrocious this company is. No one should collaborate with this company. I would advise any business who wants their onboarding and application process to run smoothly to avoid these guys at all costs. What they offer as their "service" is completely useless and can be done by every company itself much faster and much more cost efficient. I can not describe in words what I feel for Sterling, this company is just disgusting! ------------------------------------------------------- Answer to your request that I should contact you directly via the provided e-mail adress: Your hypocritical comment is an absolute cheek! No one from your company has ever cared about making contact as long as the process was still ongoing and you ignored my attempts to make contact! As a consequence of your incompetence I have done everything by myself and the check has been completed now. Question number 1: Why would I contact you now? Question number 2: If you have something to convey to me, then it's your turn to contact me, and not the other way around. ---------------------------------------------------------- Hiring companies don't let you be fooled by Sterling, the services provided by this company are absolutely redundant and not legitimate. Do everything yourself, its faster and cheaper and much more convenient for yourself and your future employees.
Response from Sterling, A First Advantage CompanyMay 31, 2023
Hello. Can you please email [email protected] directly for support on this matter? Thank you.