Derek N.
Be wary…Never received the inserts
Be wary…Never received the inserts. After expecting the product in “4-6 business days” as stated when the order was placed, (6/3) the products never showed up at my house. The tracking showed their location to be on the east coast, NJ, (6/17) however, when checking the status a couple of days later, it showed that they were delivered on 6/15. The customer service is seemingly attentive to resolving any issues, however, after 22 emails between them and myself, I wasn’t able to get the order refunded until filing a dispute with the credit card company which was on 6/30. This experience may have been an oddity but it was frustrating nonetheless.
Response from StepprsJul 1, 2026
Hello Derek, Thank you for taking the time to share your experience with us. We genuinely appreciate your honesty. At Stepprs, your satisfaction is our priority and we want to make sure your concern is properly resolved. We have sent you a request for more information. Could you please provide your email address and order ID so we can look into this right away? (Please write it under REFERENCE NUMBER) Your feedback helps us improve, and we take it seriously. We will be reviewing this internally to ensure we continue delivering the best possible experience. Thank you for bringing this to our attention. - Emily