Sherazade M.
Refunds are hard to get
First of all when you order, you think it’s coming from the US since they show that address on their website. As soon as you order you realize that they are actually coming from China, which then takes a long time to get to you. I finally received them and tried to use them. I did not get the comfort that maybe others received, ok, not a problem. They have a 90 money back policy. When I emailed them to ask how to do the refund, they first said ante to send me a replacement and a “gift” no need to return. However, if they don’t work why would I need more. I mentioned that. Then they wanted to refund me only because 40% without returns them. When I wrote back, that was not ok, they offered 60% refund. Be prepared to go back and forth. I still don’t know what the next offer will be. But honestly, they are false advertising on f you think a proper refund is possible.
Response from StepprsJul 25, 2026
Hi y Sherazade, We're very sorry to hear about your experience, and we completely understand your disappointment. This isn't the experience we want our customers to have. We'd like the opportunity to look into what happened, and I've sent you a request for some additional information. Please provide your email address and your order ID (found under the Reference Number) so I can personally review your case and see what led to your order being cancelled. Your feedback is very important to us, and we'll also be reviewing this internally as we continue working to improve both our service and our customers' experience. Thank you, and I look forward to hearing from you. -Emily