StepprsReviews of stepprs.com

Response from StepprsAug 22, 2026

Hi Cody, Thank you for sharing your experience! We're sorry the first pair wasn't the right size, but we're so glad we could get the issue sorted quickly and send you the correct replacement. It means a lot to hear your kind words about the quality of our insoles and the service you received. We always want to make sure our customers end up with the right fit so they can enjoy the comfort and support Stepprs are designed to provide. Thank you for choosing Stepprs, and we appreciate your trust in us! -Emily

Response from StepprsAug 22, 2026

Hi Winona, Thank you so much for your lovely review! We're happy we could get everything sorted after the mix-up with your order and make the process as smooth as possible. We're especially grateful for your kind words about our support team. Making sure every customer feels heard and taken care of is always our priority, and we're so pleased we could do that for you. Thank you for choosing Stepprs, and we appreciate you taking the time to share your feedback! -Emily

Response from StepprsAug 21, 2026

Hi Luckens, I'm sorry to hear your order still hasn't arrived. I completely understand how frustrating it is to be left waiting without getting the help you were hoping for. I'd like to look into this for you. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can check the status of your order and see what happened? Thank you for bringing this to our attention. I appreciate the opportunity to look into this and help get it sorted out. -Emily

Response from StepprsAug 20, 2026

Hi Peter, Thank you for your kind review! We're delighted to hear you found our service helpful and that you're pleased with your Stepprs. Providing products that deliver comfort and support, along with service you can rely on, is what we're all about. Thank you for choosing Stepprs and we truly appreciate your support! -Emily

Response from StepprsAug 20, 2026

Hi Keith, Thank you so much for your continued support over the years. It really means a lot to us that you've chosen Stepprs again. We're glad we could keep you updated regarding the remaining pair of insoles, and we appreciate your patience while we waited for stock from our manufacturer. We also apologize again for the delay with your refund, and we're pleased we were able to get everything sorted in the end. Your kind words about our follow-up and customer service mean a great deal to us. Looking after our customers is always our priority, and we're grateful for your trust in Stepprs. -Emily

Response from StepprsAug 20, 2026

Hi Gayle, Thank you for your review! We're so glad we could answer your questions quickly and provide the support you needed. We know how important timely communication is, and we're always here to make sure you get the information and assistance you need. Thank you for choosing Stepprs and we truly appreciate your support! -Emily

Response from StepprsAug 20, 2026

Hi Scott, Thank you for your amazing review! We're so glad to hear your Stepprs feel like cushions under your feet. That's exactly the kind of comfort we designed them to provide. Knowing you're enjoying every step means a lot to us. Thank you for choosing Stepprs and for taking the time to share your experience! -Emily

Response from StepprsAug 20, 2026

Hi, Thanks for sharing your feedback! It's great to know your order arrived quickly and that the insoles performed just as expected. Hearing that our products deliver the results you were looking for is always rewarding. We appreciate you giving Stepprs a try and are grateful to have you as part of our community. -Emily