StepprsReviews of stepprs.com

Response from StepprsFeb 21, 2025

Dear Michael, Thank you for your feedback on your recent Stepprs order. We're sorry to hear that the size 8-9 insoles didn't fit as expected in your size 8 trainer. To ensure you have the best fit, we recommend double-checking our size chart, which includes measurements in centimeters for precise sizing. If you've confirmed the size and still find the insoles too large, please don't hesitate to contact our customer support team at [email protected]. They can help you with an exchange for a smaller size or a refund. We value your business and want to ensure you have a positive experience with Stepprs. Sincerely, The Stepprs Team

Response from StepprsFeb 19, 2025

Dear Len, We sincerely apologize for the delay in receiving your order and for any lack of clarity regarding the shipping origin. We understand your frustration and want to assure you that we're working to improve our shipping times and communication with customers. To address the sizing issue, we recommend checking our size chart, which includes measurements in centimeters for a more precise fit. If you're still unsure about sizing, please contact our customer support team at [email protected]. They can help you with an exchange or return. We value your feedback and will use it to improve our processes and ensure a better customer experience. Sincerely, The Stepprs Team

Response from StepprsFeb 19, 2025

Dear John, We're truly sorry to hear about your negative experience with your Stepprs insoles. We understand your frustration with the delayed shipping and the fact that the insoles didn't meet your expectations or provide the relief you were hoping for with your plantar fasciitis. We appreciate your honest feedback, and we'll definitely take it into account as we work to improve our products and services. While Stepprs are designed to provide support and cushioning for a wide range of foot conditions, we understand that individual needs and preferences vary. It seems like our insoles weren't the right fit for your specific needs and footwear. If you'd like to discuss this further or explore other options, please don't hesitate to contact our customer support team at [email protected]. They'll be happy to assist you. Thank you for your understanding. Sincerely, The Stepprs Team

Response from StepprsFeb 19, 2025

Dear Kelly, We sincerely apologize for the delay in receiving your order and for the difficulties you've experienced accessing your order information on our website. We understand your frustration and want to assure you that we are actively investigating this matter and taking steps to resolve this issue promptly. To expedite the resolution, we recommend contacting our dedicated customer support team directly via email at [email protected]. Our representatives are available to assist you with your order, investigate the delay, explore potential solutions, such as a replacement order or a full refund, and address any concerns you may have regarding the product. We aim to respond to all inquiries within 24 hours. We apologize for any inconvenience caused and appreciate your understanding. Sincerely, The Stepprs Team

Response from StepprsFeb 19, 2025

Dear Dean, We're truly sorry to hear that your experience with Stepprs insoles hasn't been positive. We understand your disappointment, especially after seeing positive reviews and expecting a certain level of comfort and support. We appreciate your honest feedback and want to assure you that we're committed to helping you find a solution. To address your concerns about the fit and comfort of the insoles, we recommend contacting our dedicated customer support team at [email protected]. They can help you explore options such as exchanging the insoles for a different size or potentially a different model that might be more suitable for your needs. We value your business and are always striving to improve our products and customer experience. Sincerely, The Stepprs Team