StepprsReviews of stepprs.com

Response from StepprsSep 11, 2026

Hi Smruti, Thank you for sharing such thoughtful feedback! We’re pleased you had an excellent experience with our customer service and found your Stepprs soft and comfortable to wear. We appreciate you also sharing your perspective on how different feet can have different support needs. Hearing that they give you that “walking on a cloud” feeling is wonderful! Thank you for choosing Stepprs, Smruti. We’re glad to provide the care you deserve and help keep your feet comfortable throughout the day. -Emily

Response from StepprsSep 11, 2026

Hi John, We’re very sorry for the delay and for leaving you without the updates you needed. We understand how frustrating this must be, especially after your previous positive experience with us. Please be assured that I’ll personally look into your order and coordinate with our team to get you an update. We’ll make sure you’re contacted directly and kept informed about your order. Thank you for your patience, John. We’ll do our best to get this sorted and give you the support you deserve. -Emily

Response from StepprsSep 11, 2026

Hi Paul, Thank you for sharing your experience! While we’re sorry there was an issue with your delivery, we’re really pleased it was resolved quickly and that you felt well informed throughout the process. We’re glad we could give you the responsive service and support you deserve and turn the situation into a positive experience. Thank you for trusting Stepprs, Paul. We’ll always be here to take care of you whenever you need us. -Emily

Response from StepprsSep 11, 2026

Hi Jake, What a great review to receive! We’re so happy your Stepprs are helping keep you comfortable through those long hours on your feet at work. It’s also fantastic to know you were happy with the communication and delivery updates you received. Making sure you feel supported from your order right through to delivery is important to us. Thank you for choosing Stepprs, Jake. We’re proud to give you the service you deserve and the comfort your hardworking feet need every day! -Emily

Response from StepprsSep 10, 2026

Hi Jordy, I'm really sorry to hear the insoles didn't give you the comfort and support you were expecting, especially since they were a birthday gift. I'm also sorry to hear they started wearing down after only a few months. We'd like to take a closer look at this and see how we can help. I've sent you a request for some additional information. Could you please provide your email address and order ID (under the Reference Number) so I can look into this for you? Thank you for sharing your experience with us. We appreciate the feedback and the opportunity to see how we can make this right. -Emily

Response from StepprsSep 10, 2026

Hi Vincent, What an incredible achievement completing the London Marathon! We’re sorry to hear about the foot discomfort you experienced afterward, but it’s wonderful to know you found Stepprs and have noticed such a positive difference since wearing them. Having three pairs across your different shoes and trainers means you can enjoy that added comfort and support wherever the day takes you. Thank you for trusting Stepprs with your feet, Vincent. We’re so glad to be giving them the comfort and support they deserve! -Emily

Response from StepprsSep 10, 2026

Hi Mel, Thank you for the lovely feedback! We’re happy your replacement was handled smoothly and that you had such a positive experience getting everything sorted. Your new Stepprs will be on their way to you, and we’re excited for you to experience them for yourself. Thanks again for choosing Stepprs, Mel. We’re glad to give you the service you deserve and help give your feet the comfort and support they deserve! -Emily

Response from StepprsSep 10, 2026

Hi Mark, Thanks for giving Stepprs a try, especially after initially feeling skeptical! We’re sorry the delivery took nearly three weeks, but we’re thrilled they’ve been keeping your feet comfortable through those demanding 12-hour shifts. Ordering another two pairs is a huge compliment and means so much to us. It’s great knowing you can now count on that extra comfort in your work boots day after day. Thank you for putting your trust in Stepprs, Mark. We’re proud to give your hardworking feet the comfort and support they deserve! -Emily