StepprsReviews of stepprs.com

Response from StepprsJun 11, 2025

Hi Usharani, Thank you for your feedback. We're sorry to hear the insoles didn’t meet your expectations and lost their shape so quickly. That’s definitely not the level of durability we aim for. Please reach out to us at [email protected] so we can arrange a full refund or send you a replacement under our 100% Satisfaction Guarantee. We appreciate you giving Stepprs a try and hope to make this right. – The Stepprs Team

Response from StepprsJun 11, 2025

Hi Gilly, Thank you for sharing your experience. We're truly sorry to hear that Stepprs didn’t bring you the relief you were hoping for, especially given everything you’ve already tried for your plantar fasciitis. We understand how discouraging it can be when nothing seems to help. While our insoles have worked well for many, we know they’re not a perfect solution for everyone. Please reach out to us at [email protected] and we’ll be happy to issue a full refund under our 100% Satisfaction Guarantee. We wish you all the best on your path to recovery and truly appreciate you giving us a try. – The Stepprs Team

Response from StepprsJun 11, 2025

Hi Gabriel, We’re truly sorry for the experience you’ve had. What you’re describing is not how we operate, and we understand how frustrating it must be to feel like you’re not being helped or heard. We take full responsibility when orders are lost and always aim to make things right - either through a refund or a replacement. If this hasn’t happened in your case, please email us at [email protected] with your order number and we will personally ensure it’s resolved properly. Your feedback matters, and we appreciate the chance to correct this. – The Stepprs Team