StepprsReviews of stepprs.com

Response from StepprsJun 20, 2025

Hi Chuck, We’re so glad to hear you’re happy with the insoles - but we completely understand your frustration with the shipping delays. We’re sorry the delivery estimate wasn’t accurate and that this isn’t the first time it’s happened. We’re actively working on improving our logistics and tracking accuracy. In the meantime, please email us at [email protected] with your order number and we’ll follow up on your shipment right away. Thank you again for your support and your patience. – The Stepprs Team

Response from StepprsJun 20, 2025

Hi Willem, We’re truly sorry to hear that Stepprs didn’t provide the relief you were hoping for, especially given the severity of your plantar fasciitis. We know how tough it is to find something that works when you're dealing with chronic pain. Please reach out to us at [email protected] with your order number - we’d be happy to issue a full refund under our Satisfaction Guarantee. Your feedback is incredibly valuable as we continue working to improve our product. Thank you for giving us a try. – The Stepprs Team

Response from StepprsJun 20, 2025

Hi there, We’re sorry to hear the insoles caused discomfort, especially given your Achilles tendon issue. That’s definitely not what we want for our customers. We appreciate your feedback about the partial refund. We aim to resolve issues fairly and avoid the hassle of returns, but we understand this didn’t meet your expectations. Please feel free to email us at [email protected] so we can take another look and try to make things right. Thank you again for sharing your experience. – The Stepprs Team

Response from StepprsJun 20, 2025

Hi Sun, Thank you for your feedback. We’re sorry to hear the product didn’t match the images you saw and didn’t meet your expectations on value. That’s certainly not the impression we want to give. Please email us at [email protected] with your order number - we’d be happy to offer a full refund under our Satisfaction Guarantee. We appreciate your honesty and the opportunity to make this right. – The Stepprs Team