StepprsReviews of stepprs.com

Response from StepprsJul 1, 2025

Hi Chris, We’re sorry to hear that the insoles didn’t provide the relief you were hoping for. We understand how frustrating plantar fasciitis can be, and we never want anyone to feel misled by our product promise. Please reach out to us at [email protected] with your order number - we’ll be happy to issue a full refund under our Satisfaction Guarantee. Thank you for giving Stepprs a try and for your honest feedback. – The Stepprs Team

Response from StepprsJul 1, 2025

Hi Dennis, We’re truly sorry you didn’t receive your order in time for your trip - we understand how disappointing that must have been, especially when you were counting on the insoles for comfort. Please email us at [email protected] with your order number so we can look into this immediately. We’d be happy to issue a full refund or send a replacement if it’s still needed. Thank you for your patience, and we appreciate the chance to make this right. – The Stepprs Team

Response from StepprsJul 1, 2025

Hi Rob, We’re really sorry the insoles didn’t arrive in time for your trip - that’s a major disappointment, especially when timing was so important. We know how frustrating it is to miss out on using something you planned for. Please reach out to us at [email protected] with your order number. We’d be happy to offer a full refund or discuss options to make this right. Thanks for your feedback, and we truly apologize for the delay. – The Stepprs Team

Response from StepprsJul 1, 2025

Hi Jeff, We’re sorry to hear the insoles caused discomfort after a few days - that’s definitely not the experience we want for you. Everyone’s feet respond differently, and we appreciate you giving Stepprs a try. Please email us at [email protected] with your order number and we’ll issue a full refund under our Satisfaction Guarantee, including for the second unused pair. Thanks for your honest feedback - it helps us improve. – The Stepprs Team

Response from StepprsJul 1, 2025

Hi Bowers, We’re so glad to hear the insoles are helping with your heel pain - that’s exactly what we hoped for! Thanks for sharing your experience and for choosing Stepprs. If you ever need anything or have questions, feel free to reach out at [email protected]. – The Stepprs Team

Response from StepprsJul 1, 2025

Hi Leeside, We’re sorry to hear that the insoles didn’t meet your expectations. We understand how important quality and support are, and we never want anyone to feel they didn’t get value from their purchase. Please email us at [email protected] with your order number - we’d be happy to issue a full refund under our Satisfaction Guarantee. Thank you for giving Stepprs a try and for sharing your experience. – The Stepprs Team