StepprsReviews of stepprs.com

Response from StepprsOct 13, 2026

Hi Dorothy, I’m sorry our insoles haven’t given you the level of comfort you were expecting. We understand that you were hoping to feel a real difference when walking, and it’s disappointing when a product doesn’t quite meet those expectations. We’d appreciate the chance to learn a little more about your experience. Could you please share the email address used for your order and your order ID (under the Reference Number)? This will help us look into your feedback more closely. Thanks for giving our insoles a try, Dorothy. We value your honest feedback and hope we can better understand what didn’t work for you. -Emily

Response from StepprsOct 13, 2026

Hi Rochelle, We’re sorry you had to wait a whole month for your order to arrive. I can understand why that would leave you concerned, especially when you’re waiting for something you’ve already paid for. I’m glad you reached out to us and that our team member was able to help get your order sent out. It’s lovely to hear that you had a good experience with our customer service despite the delay. We’ll keep working to make the ordering and delivery process smoother, so customers don’t have to worry while waiting for their parcels. Thanks for your patience, Rochelle, and for recognizing the person who helped you! -Emily

Response from StepprsOct 13, 2026

Hi Lulu, Thank you for the kind words! It’s great to hear that you’ve had a positive experience with our customer service team. We want our customers to feel comfortable reaching out whenever they need help, so knowing that our team made a good impression means a lot to us. We’ll be sure to share your feedback with the team. Thanks again for your support, Lulu! -Emily

Response from StepprsOct 13, 2026

Hi Suka, We’re happy to hear you had such a good experience with our customer service! Our team works hard to make sure customers get the help they need, and it’s always nice to know those efforts are making a difference. Thanks for taking a moment to leave us a review, Suka. We appreciate your support and hope you continue to have a great experience with us! -Emily

Response from StepprsOct 13, 2026

Hi Carolann, We’re glad our team was able to get back to you quickly about your order! We know it’s reassuring to get a timely response when you have a question, especially when it concerns something you’re waiting for. Thanks for taking the time to leave us a review, Carolann. We appreciate you recognizing our team’s efforts and hope everything goes smoothly with the rest of your order experience. -Emily

Response from StepprsOct 12, 2026

Hi Ben, I’m sorry that your order never arrived and that you haven’t received the refund you were expecting. I understand why you’re upset, especially after paying for a product and being left without either the order or your money back. Could you please provide your email address and order ID (under the Reference Number) so I can look into what happened? I apologize for the frustration this has caused and for the poor experience you’ve had with us. We take feedback like yours seriously and will use it to identify where our delivery and refund process needs to improve. -Emily

Response from StepprsOct 12, 2026

Hi Neilly, Thank you for sharing your experience! We’re glad our customer service team was able to help and that your insoles have finally arrived. We’re sorry the tracking updates weren’t as helpful as they should have been, though. We understand how important it is to know where your order is while waiting for it to arrive. We hope your new insoles provide the comfort and support you’re looking for with your plantar fasciitis. It’s lovely to hear you’re considering getting a pair for your dad, too! Thanks again for your feedback, Neilly. We’ll keep your comments about the tracking experience in mind as we work to improve our service. -Emily

Response from StepprsOct 12, 2026

Hi Sarah, I’m sorry to hear that our insoles didn’t provide the comfort or relief you were hoping for. We understand how disappointing it can be to try something new and find that it doesn’t make the difference you expected. Could you please provide your email address and order ID (under the Reference Number) so I can look into this for you? Again, I apologize that your experience fell short of expectations. Thank you for sharing your honest feedback with us. We’ll take your comments into consideration as we continue working to improve our products. -Emily