Aaryn B was very friendly and helpful in assisting me to me locate my order even though I did not have the number. As well as resolving the issue I had. Thanks Aaryn!
Response from Steep and CheapJan 20, 2026
Thank you so much for taking the time to share this shoutout for Aaryn B! It’s great to hear they were able to track down your order without the number and get everything resolved for you. Feedback like this means a lot, and we’ll be sure Aaryn sees your kind words.
HC
Hannah C.
Aaryn B
Aaryn B. was a wonderful help to me!
Response from Steep and CheapJan 20, 2026
Thank you for giving Aaryn B. a special shoutout! It’s great to hear they were such a wonderful help and made your experience a positive one. We really appreciate you taking the time to share this and hope we can assist you again soon.
CH
ChadS
Beware! definitely cheap!
I recently purchased an item that was final sale, not realizing it was "final sale". The item was made by Marmot, who used to make higher quality clothing... This item was absolutely horribly made. I've seen better quality clothing through Walmart. No joke. Unfortunately upon trying to return this item I found out it was not returnable. Shame on Backcountry, who happens to own Steepandcheap, and shame on Marmot for putting out crap! I will not be buying from these venders in the future.
Response from Steep and CheapJan 20, 2026
Thank you for sharing this feedback, and truly sorry for the disappointment with both the product quality and the surprise of the final sale restriction. That is not the kind of experience hoped for when shopping with Steep & Cheap, especially with a brand you’ve trusted in the past. While final sale items are typically not eligible for return, the situation you’ve described is concerning and worth a closer look. If you’re open to it, please give the team a call at 435-201-8959 so someone can review the order details with you and see what can be done to help.
KL
Katie L.
Terrible customer service- don’t trust them!!
Ordered a bundle - skis, boots and bindings. Received an email that the skis were out of stock. I cancelled the order and was told I would be issued a refund (have the email from Isabelle to prove this). Skis showed up at my house and Janet from the online chat refused to give me a refund. Would only give store credit - do NOT purchase from them!! Such a headache!!
Response from Steep and CheapDec 3, 2025
Thank you for taking the time to share this experience, and truly sorry for the frustration and confusion around your bundle order and refund. This is not the smooth, service-first process we aim to provide, especially when you’ve already been told one thing and then experienced another.
Situations like an out-of-stock item followed by mixed messages about refunds and store credit are absolutely the kind of things we want to resolve quickly and clearly. Please give us a call at 435-201-8959 so a specialist can review your order, the email from Isabelle, and your chat with Janet, and work with you directly toward a resolution that feels fair
JH
jonah H.
Steep and Cheap does not honor their…
Steep and Cheap does not honor their return policy.
Response from Steep and CheapDec 3, 2025
We’re very sorry for the trouble and disappointment you experienced with your return—that’s not the level of service we ever want to provide.
Please call us at 435-201-8959 so we can review what happened with your order and do everything we can to make this right.
AR
Adam R.
Delivered to Wrong House, Zero Customer Support, Forced to Issue Chargeback
I am writing this review as a warning to potential customers. I ordered two pairs of climbing shoes and a harness 10 days ago.
Wrong Delivery: On the scheduled delivery day, FedEx sent a "delivered" email with a photo of the package on a porch that was not mine. The house number was not visible, but it was obviously the wrong location.
FedEx Failure: I first called FedEx, who informed me that Steep & Cheap had selected an "economy" shipping tier so basic that they (FedEx) would not offer any support. They then hung up on me.
Customer Service Failure: I then called Steep & Cheap. The initial agent I spoke to offered to resend the package using 2-day shipping. Given that I had already waited 10 days for an item I never received, I requested they expedite it overnight due to the inconvenience.
Escalation & Reversal: My request triggered an escalation to a supervisor, Javier. Instead of helping, Javier revoked the initial agent's offer to resend the items. He stated that policy required me to wait "at least two business days" (until EOD Tuesday) before they could offer any assistance, including a refund or replacement.
Refusal of Proof: Javier told me there was "no way of knowing" if the package was delivered incorrectly, even though I had the FedEx photo and offered to send him a photo of my own porch to "spot the difference." He refused.
He left me with two unacceptable options: wait indefinitely, or file a 10-14 business day claim with FedEx. There was zero sympathy for the fact that my money was tied up (preventing me from buying the items elsewhere) or that I needed the gear for a climbing class.
I was forced to initiate a credit card dispute to resolve the issue.
Response from Steep and CheapDec 3, 2025
Thank you for taking the time to share such a detailed review, and truly sorry for the stress, inconvenience, and lack of support you experienced with your order and delivery. What you described around the mis-delivery, long wait, and then not feeling heard when you needed your gear for a class is not the level of service or empathy we ever want a customer to receive.
The situation with the FedEx photo showing the wrong porch, combined with being asked to wait even longer or file a lengthy claim, understandably feels unacceptable, especially when your money and plans were tied up. We appreciate you highlighting the interactions with our team so we can address this internally and work to prevent it from happening again.
We know this experience has already taken up far too much of your time, but if you are open to it, we would really value the opportunity to review your case in detail and see what can still be done to make things right. Please call us at 435-201-8959 so a specialist can look into your order history, the delivery issue, and the handling of your escalation directly with you
SP
Spiderman
The price is so good
The price is so good, order on Thursday night and got them on Saturday, I am really happy how fast it take to delivered. Would definitely come back for more gears
Response from Steep and CheapDec 3, 2025
Love hearing this—thanks so much for the review! It’s awesome that you got your gear so quickly and that the price was a great deal.
Can’t wait to help you gear up again for your next adventure
AN
Anonymous
I bought a canopy tent
I bought a canopy tent, the measurements were not clear, the part that protects you from the sun was minimal and the design pretty faulty, returned the product and the didn't hear back from them, had to reach out to learn that they had not accepted my return. Customer service is rude in every step and not helpful at all
Response from Steep and CheapDec 3, 2025
Thank you for sharing this feedback, and very sorry for the frustration with the canopy tent, the unclear measurements, and the way your return and service experience were handled. This is not the level of clarity, product quality, or support we want anyone to have when shopping with us.
We’d really like the chance to review your order, the return decision, and your interactions with our team so we can work toward a better resolution and address this internally. Please call us at 435-201-8959 so a specialist can look into this with you directly.
