STDcheck.comReviews of stdcheck.com

I am a Veteran that had a horrible experience purchasing and refunding the service which was first purchased by my partner . The online service Sarah stated that I would be able to enter code at the end of my payment process which never happened after purchasing the service . The fact that it happened over a holiday weekend put delay in contacting them and their hours to even speak to a live person and they only wanted text conversations. Their tactic proved to to push their 5 day return policy to get it to not get the full refund that puts 20% less than original payment . I feel their deceptive practice is a buyer beware and should look for another service if possible. I did even escalate it to a supervisor of course texting and she came back with same stating 20% 0ff orders past 5 days and un refundable after 21 days if not used.

I bought a test panel based on the location of a provider they listed in my area. Turns out that the provider is not actually there. I discovered this less than a day after purchasing. They would not refund my money without taking out 20% for doing absolutely nothing and false advertising. Check their BBB links on their website. None of them work. Also, check all of their review links - they take you to places you cannot leave reviews.

"Horrible experience. My first time trying this. My last time. I waited 20 minutes on my one hour lunch break after arriving on time for my appointment at 1:30 pm. THEN I step outside due to a coughing fit and I get a message saying my appointment is ready. ONE MINUTE LATER I walk back in and my LabCorp technician had already moved on to the next person. I knocked on the door and asked if my name was in fact called, they said yes but could not assist me until later because they already moved on to the next person. Within literally 2 minutes. I asked to speak with a manager and they informed me that there was nothing they could do. This is unacceptable considering the price I paid. Just to be told I can only receive 80% of my money for an appointment I couldn't even go to. ON TOP of the clinic only being open during the hours I work 8 AM to 5 PM. This is why people walk around with STD's and not knowing their make it their job to make the process extremely time consuming, wasteful of money, and expensive. In the future, I plan on going to an urgent care like everyone else. Worst experience ever 1/10. Too expensive, unprofessional staff, and not empathetic."

I would not recommend this company. They claim to provide results in 1-2 days and I paid to expedite the results and receive them as they came in, 4 days later I’m still waiting for almost half of my test results. By 1-2 days they mean business days so weekends don’t count apparently, and I was also told some tests take 2-4 days and I couldn’t find anywhere on the website that states that. When I complained about paying more to get results right away and asked to be refunded for the additional charge, 3 different people refused and the 4th one issued a 50% refund. The phone number that is provided is to text only you can’t reach anyone by phone to speak with a live person. The website also states they are available at 6 am CST and that’s not true either they aren’t available until 8 am. Overall I’m dissatisfied with this experience and will not be using them again.

I placed an order here before I found a local health clinic that could see me the same day. So the next day I cancelled the order via phone call and agreed to the very high cancellation fee. 3 weeks later I still did not receive a refund. Called back to be told they no longer discuss cancellations verbally and I would need to text them. After a text chat scenario, I was told that the cancellation was processed and that she would follow up with billing to release the funds. That tells me they don't process refunds automatically as they say they will (and should). Rather they wait to see if the person forgets about the refund so they can keep as much money as possible. I cannot say how the they are if you follow through with testing, but I can guarantee you that you do not want to cancel an order with them!

Testing took 45 minutes, not 5 as advertised. Results were still listed as pending after 4 days, not 1-2 as advertised. Oral and rectal swabs were not performed, meaning 80% of potential infections missed for LGBTQ people. For this reason I had to order additional testing. After I shared this feedback, customer service refused to refund my $187 charge (including fees) and only offered a $25 credit. Not worth the money. Data Source: The PrEP Clinic

Incorrect medication prescribed by “consultation”. Obvious mistake by provider who would not hone up to it, inaccuracies provided by “support”. No refund opportunity though prescription not received, only “solution” was to pay for another “consultation”. Just a FYI-their company policy for a “consultation” is simply for a “provider” to send you a prescription. You never actually speak with anyone before they fire off a potentially incorrect prescription and pocket your money. Never again. DO NOT TRUST.

Fast and as a person with thousands of things to do time is important loved the quickness I also am a producer so I had music to make would recommend to anyone and make sure you guys stay clean!