STDcheck.comReviews of stdcheck.com

they were great, i used them for years, but then they turned horrible. I asked their employee - if their doctors could prescribe what i was looking for, without an in person consult. they said "yes" and so i booked, then the doctor got on the phone, said i had to be seen in person first. and they refused to refund my consult fee. Then after 3 different tries, they finally refunded what they legally had to based on misinformation given to me by their employee. and refused to do anything for the hassle and time i spent on it all. What a joke. They say that the prescription was at the doctors discretion, no, the doctor said they could not prescribe until i had an in person visit. I will be taking my 5 years of business somewhere else than deal with a company that has shitty policies like that. and tries to hide behind the policies as if they didn't create them that way.

The scheduling and testing are reasonable. However, the site mentions in a couple of places that positive results can be reviewed with a doctor ... they omit to say that it is for an additional $95...

Was told results come back within a couple days then told if you test positive and you need to speak with a representative about your results that it would be an additional $95. That is an absolute rip off. I asked for a refund within minutes of purchasing their service and was told they were going to charge me a 20% refund fee. Why would there be a 20% refund fee when its an online service and they have not provided any service whatsoever. I agreed and they said they would process my refund. Its now beem almost 2 weeks and no refund has been issued. I call them to ask about the refund and they state "we don't handle refunds over the phone you have to text a 1-800 number" I have never heard of a company not being able to have a physical conversation by phone to process a refund and require you to text a number to ask questions about a refund. This company is a complete joke and lack customer service.

When I spoke to the phone rep and told her that I needed the results ASAP she said it normally takes 1-2 days but for an added fee of $49 the results would be in 12-24 hours and I could contact them after the lab work was completed. I did that but was told that any “partial results” would be by 12-24 hours but it would not move my samples to the head of the line. I spoke to the lab tech and he showed me on his computer that on test took 2-4 days. The ad by this company is a lie. When I ask to speak to a manager, the response was that a manager would text me in 12-24 hours. DO NOT USE this firm! Update. The results got back in the two days I needed and without paying the extra fee. I have upgraded the star review but I am highly annoyed at the misleading info and poor follow up.

Worst DO NOT USE THIS SERVICE !!! I arranged an appointment spent $70 in a taxi only to be told at the centre they sent me too that they don’t do blood work at the lab so be they couldn’t help me The lady at reception then told me it was my fault not there’s because I should have called them in advance to check ! They won’t answer my emails when I use the chat service they tell me to email , they run you around in circles , do not trust them !! They have now been in contact , but never offered me an apology or to pay my taxi, also think (if you’re still reading by this point ) a mark of a unprofessional poorly run company, is how they respond on here to open complaints like this, let’s see if they respond.

Awful, awful, awful!!!! Just order the tests yourself via Quest Diagnostics portal. They take your money via phone but will ONLY talk to you about results via text. WHO DOES THAT???? Not to mention, do NOT order the HIV RNA TEST!! The blood specimen was perishable by the time Quest Diagnostics received it and I had to wait 5 business days to find that out. I ultimately ordered the HIV 4th Generation Test via Quest myself with the assistance of this company. Got the result the next day. this company created more anxiety than getting tested in the first place. STAY AWAY from this site!

It won't work for me and I need certin ppl to know what is going on. It's frustrating because most sites are only for Australia and I am in the USA. So so frustrating

Too much up sale marketing and makes canceling an order difficult and takes 20% to do so. There's better options for tests they seem to just middle man and be all about the money grabs