Sapphire ResortsReviews of staysapphire.com

These people rip you off.

Do not buy with them. I am completely frustrated with Sapphire Resorts and how they treat people. I bought a membership years ago, paid it off completely in full, and have stayed current on every single fee. Despite being a responsible member who has invested thousands of dollars, I have never been able to use it even once. It holds absolutely none of the benefits I was originally promised. Trying to get a resolution with them is like talking to a wall. I have been trying to cancel and return the membership, but they refuse to give me any viable options. All they keep pushing for is more money, demanding an additional "exit fee" just to close out the account. It is incredibly disappointing that this is how they treat members who have done everything right. They are quick to take your money but completely awful when it comes to helping you exit.

Save your money and stay away from this company. We paid off our entire contract for a service we could never actually use due to zero availability. Now, they want an extra $2,000 just to let us walk away from their broken system. Charging a premium to cancel a useless service isn't a "Responsible Exit"—it’s a hostage situation. Consider this a warning to anyone thinking about signing up: once they have your money, they will look for any excuse to bleed you for more.

We are new to Sapphire and needed some help with the website. We talked to Sunny and had an excellent experience; he walked us thru navigation of Sapphire's web page and also REI. He is helpful, personable, and approachable and said we can call him anytime with questions. We are looking forward to using Sapphire for some fun filled vacations soon!

Our experience owning a timeshare with Sapphire Resorts has been an absolute nightmare. We were subjected to a grueling, high-pressure sales presentation where we were worn down with aggressive tactics, misleading information, and empty promises just to get our signatures. What we were sold looks absolutely nothing like the reality of this membership. The points package we purchased is completely inadequate. Whenever we actually attempt to book a vacation, there is zero availability in the system. To make matters worse, we are constantly hit with rising maintenance fees and hidden charges just to use the points we already paid for. Furthermore, the "bonus weeks" we were explicitly promised as an incentive to sign have completely failed to materialize. For a year, we have tried to resolve this constructively. When we reached out to Sapphire Resorts for a solution to terminate our contract due to these misrepresentations, their customer service was rigid and unhelpful. The only options they offered were to sell it, transfer it, or pay it off in full, essentially forcing us to pay for their deception. Sapphire Resorts needs to be held accountable for the predatory sales tactics and deceptive practices they use to lock people into lifetime contracts. Prospective buyers beware: do not trust their representatives, and stay far away from this company.

My experience with Sapphire Resorts has been extremely disappointing. I felt pressured during the sales presentation, and many of the promises made did not match the reality of ownership. Customer service has been unhelpful, booking can be difficult, and the fees continue to rise. When I reached out for assistance, I struggled to get clear answers or meaningful support. Overall, the experience has been frustrating and has left me feeling misled. I would not recommend Sapphire Resorts to others considering a timeshare.

Signing a contract with this company remains one of my deepest regrets; they are unequivocally the worst. We are currently trapped in a perpetual obligation that they refuse to terminate, despite the resorts offering poor value due to their exorbitant fees. I strongly advise everyone to stay far away from this absolute nightmare!

Don't trust a word these people say. They lied through their teeth during the sales presentation, and nothing they promised is true It is not worth at all what you pay. The availability is terrible, the costs are sky-high, and the some of the properties are run-down and dirty. I paid off my loan in full. I thought they would just buy it back from me, or let me give it back but instead, they want ME to pay them even MORE money just to take it back. It is completely absurd. They just give me the runaround. Sapphire is an awful company, and dealing with them has been a total nightmare from start to finish.