Sapphire ResortsReviews of staysapphire.com

This place will flat out lie to you and pressure you to sign a nightmare of a contract. Stay away.

Instead of the manageable arrangement I was led to believe I was entering, I have found myself locked into what appears to be a perpetual contract due to a "bait-and-switch" tactic that misrepresented the nature of the membership agreement. Signing up with them is something I would never recommend.

Their Exit Program is a Complete Lie We were pushed into buying this membership after feeling backed into a corner during a high-pressure presentation. They made everything sound so great, but we quickly realized we were completely duped. The whole setup just does not fit our lives, and now we are stuck throwing good money after bad. Between paying the loan and getting hit with extra charges just to use our points, we are basically paying out of pocket for absolutely nothing. When we reached out to customer support to find a way out, talking to their representative, Richard, was like talking to a brick wall. They constantly talk about having a responsible exit option, but that is a total lie. When you actually ask to leave, they just tell you that you do not qualify because you still owe money on the loan and once you’ve paid off the loan you can get out if you pay another fee. They basically expect you to hand over thousands more dollars to leave their terrible membership. Because of our complaint they did extend us extra credits… which we did not want and don't plan on using. Do not trust this company. Once they have you locked in, they will just keep demanding more money and leave you with no way out.

I just got done paying this off for two years ($100 a month) and these people changed my benefits to “hot weeks” which is basically just a glorified Booksi. I was like are you serious. They scammed me. Basically, they took all my benefits away. I signed up for a certain thing. I want that certain thing. I was never told that I had to be paying $500 “maintenance fees” for the rest of my life. I’m in for whatever but I want to fight these people. I told them I’m not paying anything because I signed up $299 and $399 per week “at any resort at any time” around the county! Not one week a year in random states. How dare they. I already paid for this also. Scam artists! Plus the hotel bookings are zero discounts. Sometimes I find it more lucrative to just book on my own. It’s not cheaper. The points are only good if you go out of country that year and it has to be for exactly a week. Reach out to me. I have been doing formal complaints. We need to get a Laywer that can look into these stupid lease agreements they make us sign and can fight for us. Any ideas ?

My husband and I purchased our Sapphire Resorts timeshare nearly four years ago under high-pressure sales conditions. During the presentation, we were promised seamless booking availability and transparent pricing. Instead, we have faced constant booking unavailability and unexpected, undisclosed maintenance fees. In the four years we have had this membership, we have never used the membership My husband has undergone multiple open-heart surgeries, which has shifted our priorities and made travel unfeasible, creating an overwhelming financial and medical hardship for our family. We shared this with Sapphire Resorts, hoping for empathy, understanding, and a reasonable resolution. Instead, they continue to ignore our requests for a release from a contract that was built on misleading sales tactics. We urge Sapphire Resorts management to review our file, consider our severe medical hardship, and grant us an immediate release from this contract.

We contacted the company to cancel our membership because the poor availability and high costs are simply not worth it. Unfortunately, they refuse to release us from this complete waste of money, and I strongly advise everyone to avoid this company.

We're trapped in a useless contract with awful, unhelpful customer service! My husband and I were sold a membership that is nothing like what was promised. After only being able to use it once, we’ve been trying to resolve the issue and close our account. Instead of helping, they ignore our emails. When we finally got hold of them, they were beyond unhelpful, just condescending. They refuse to offer any real solutions and just keep pushing us to pay off the entire balance—and they even want us to pay an extra exit fee on top of it, just for giving it back! They only care about trapping you in a financial hole and harassing you. Do not buy with them!

This membership was severely misrepresented during the initial sale, and I absolutely do not want it. Furthermore, the company offers no sensible path for closing our account. I strongly advise against anyone doing business with them.