Sapphire ResortsReviews of staysapphire.com

Despite my emails to Member Services requesting to close my account, my inquiries have been ignored. The value of this membership does not justify the current charges. They do not care about you unless they want money.

I strongly recommend staying away from Sapphire Resorts. My experience with this timeshare company has been nothing but frustrating, stressful, and disappointing. The sales presentation made everything sound easy and affordable, but once you sign the contract, the reality is completely different. The maintenance fees continue to increase, booking availability is extremely limited, and customer service has been unhelpful whenever I’ve tried to get answers or resolve issues. I also felt pressured and misled during the sales process, and getting any clear information afterward has been nearly impossible. After reading many other customer complaints online, it’s clear I’m not the only one who feels trapped and regretful after dealing with this company. There are numerous reports from owners describing difficulties with cancellations, rising fees, poor communication, and promises that were never fulfilled. () If you are considering buying a timeshare with Sapphire Resorts, do your research carefully before signing anything. I wish I had stayed far away

Con Artists, they lied to My Face I was lied to from the very first day. When I signed up in 2021, the salesperson flat-out told me I could give the membership back whenever I wanted. It turns out that was a total lie, and now that I’m trying to leave, no one will even admit their reps duped me. The "service" is a joke. I’ve already paid off my loan, I haven’t used the membership a single time, but they’re still trying to shake me down for another $2,000 JUST FOR LETTING ME OUT. Talking to them is like talking to a wall. They refuse to put me in touch with a supervisor who actually has the power to help. They went as far as saying not even the Owner of Sapphire could cancel me. They should be ashamed of themselves for taking people's money like this. They are nothing but con artists.

Whatever you do, don’t sign! First, they start off by telling you it’ll be 17,000+. After their PowerPoint (when they says it’s NOT a timeshare), they then bring you to tables. “Because they like you”, they want to make the deal happen, so they’ll immediately drop the price to $8,900- for the next 45 years! They tell you it will be $900 in year fees, but at the table, they’ll drop it to $675, “because they like you”. During the presentation, they’ll tell you the first person to sign, gets a “free” trip to Hawaii. It’s not free. You have to leave from the west coast, and you need to pay taxes and fees on the flight and hotel stay. “Hurry, they signed, I want you to get the free trip”. During the presentation, they’ll tell you that if you want, you can pass it on to your kids. You don’t pass anything. You have to pay $499 to change owners of the TIMESHARE (remember they started by saying it wasn’t a timeshare). Your children will then have to pay $675 a year because it’s a contract. The year feels will come out to over $30,000. Your “free stays” certainly aren’t free when you have to pay all of the fees. All they want you to do is sign quickly. They tell you to put away your phones. It’s so you can’t look at the reviews yourself. Whatever show you want to see, it’s not worth your time being suckered in to the Jockey Club for the presentation. Save yourself the aggravation and time. Let them fast talk someone else.

The value simply isn’t there. We can independently book far superior vacations with better amenities for much less money. It is frustrating to realize we have paid thousands upon thousands of dollars for the mere opportunity to book a vacation that doesn't even reach half the quality of what we could find ourselves.

Scammers. financial black hole. I’ve been trying to get out of this contract for a while now, and the experience has been a nightmare. Dealing with this company is like shouting into a void; they constantly tell me there is "nothing they can do" and that I am essentially stuck. It is completely unacceptable. The product doesn’t even deliver on what was promised, but we are still expected to keep our end of the bargain and continue paying. It is nonsense to demand payment when the service itself is a failure. Their only "solution" was for us to sell it to someone else. They show zero accountability, and the staff is incredibly dismissive, treating customers like a nuisance once the papers are signed. I’ve seen other terrible reviews recently, and I deeply wish I had seen them before we bought into this. Do not believe a word they say. This company is nothing but a predatory black hole for your finances, run by unhelpful people. Stay far, far away from them

PREDATORY TIMESHARE SCAM. Starpoint Resort Group / Sapphire Resorts lured us into a high-pressure presentation in Las Vegas where licensed sales agent Lauren Johnson (License TSA 9554) made multiple false verbal promises including guaranteed resort access, resale value, and rental income from points. Every single promise was a lie and contradicted by their own contract. They rushed us into signing a $9,990 triennial membership — meaning we only get access every 3 years — something never disclosed during the presentation. They took our down payment and when we couldn’t continue paying for something we were deceived into buying, they sent the account to Monterey Financial Services who is now destroying our credit trying to collect over $10,000. I have filed complaints with the CFPB, FTC, Nevada Attorney General, and BBB. This company is a predatory scheme that targets consumers with false promises and high pressure tactics. DO NOT attend their presentations regardless of what free gift they offer. You will regret it.

I strongly recommend avoiding Sapphire Resorts if you’re considering a timeshare. My experience has been incredibly frustrating—from poor communication to ongoing billing issues with no clear resolution. Trying to get answers or make changes to the account has been nearly impossible, and it feels like once you’re in, you’re stuck dealing with constant runaround. If you’re thinking about investing in a timeshare, do your research and think twice before committing here. There are far better options out there that actually value their customers and provide transparency. I would not recommend this company to anyone.