Statue Of Liberty GuideReviews of statueoflibertyguide.com

I never got to my tour. I spent two hours stuck in traffic and paid over $200 in uber to get there and made it to late. Tried to call. Was just guided back to the Starbucks and sat for 20 minutes until my uber came back. The only thing I was really excited about was seeing the Statue of Liberty and it was the only thing I ended up not doing. It rained on my birthday I was only in town for three days. I sincerely hope I get a chance to make it back one day. But this just kinda ruined my whole trip and reason for picking this trip location. And I didn’t even get a refund for my ticket.

My flight was delayed over 3 hours and we missed our time. I emailed to see if we could reschedule for the next day and because it was past the window to do a reschedule, it was denied and was not given another option. I understand policies to protect a business but when I have no control over an air plane and mechanical problems, a little discretion should be used. Hopefully the next time I’m in New York, I can see the Statue of Liberty but I will not use this company.

Horrible experience. First off I was not informed that my tour guide is going to speak a few words in English and then repeat in Spanish. This was very annoying, takes twice as long and not what I signed up for. Additionally I paid extra for "skip the line guided tour" which didnt do anything for me or my girls. Shortly after we arrived on Liberty Island we left the group. I expect a full refund.

Arrived a little bit before time of departure and was not able to receive compensation tickets for a latter time so instead it was a waste of money

Had pedestal tickets for 10am. Got there a little before went through security and were 5 feet from getting there. At that time they closed down the statue. Which I understand. 45 minutes later it opened and we were told to go to the end of the line which was over an hour wait. Why wouldn’t we be given priority since we were already there ? By the time the line opened at 1145 we didn’t have over an hour to wait . Never got to the pedestal very disappointing

The guide had poor spoken English or a very heavy accent and was difficult to understand. The tour was supposed to be 4 hours. The guide was late to the meet up so we didn’t leave until around 10:00. The instructions said to be 30 minutes early. With the ride and visit to the Statue of Liberty it came to a total of maybe an hour. Then we were shuttled onto a boat that was over full with now near enough seats to go to Ellis island. Once at Ellis Island he basically said we are on our own and that the boat leaves in 20 minutes. My husband and I went and got an ice cream. We learned more about the island from a tour guide from another company while eating our ice cream. I would not recommend this tour. Just buy a ticket at on site and use the audio tour.

This is a scam. When getting to the actual tour I found out that I actually paid double the price of a ticket. Even the military price was double. That was insane. There should be an investigation into fraud and theft. This site should be shutdown.

Hello, I booked a ticket for 3 pax and the payment was successfully charged to my account. However, I never received a booking confirmation or QR code, either by email or in my account. Because I had no QR code or confirmation and was unable to use the booking, my friend had to make another booking for the same trip. As a result, I ended up paying twice and lost money due to an issue with the original booking. I would like to request a full refund for the first booking. Please investigate the payment and booking record and confirm the status of my refund. I also tried contacting customer service by phone, but unfortunately the agent named Alex was rude and did not explain the situation properly. I would appreciate it if this matter could be reviewed by someone who can properly assist me. Please let me know if you need my transaction details, payment receipt, or any other information to process the refund. Thank you.