Statue Of Liberty GuideReviews of statueoflibertyguide.com

We got there 5mins late because the map that was sent to us by email to get to the ferry is not accurate, so we got lost and couldnt get there on time and the people there were very rude to us and didnt let us in! Such a bad experience! Will leave a very bad google review too so nobody gets scammed again! This is our booking reference: SLG-JH3K0KBX We leave nyc today at 5pm.

Can’t seem to get anyone on the phone to get a refund due to the storm on Saturday :-) BOOKING REFERENCE SLG-RC3GRXOJ

I had a very disappointing experience on July 15/ 2026. I purchased tickets for 2 adults and 3 children for $187.75 through Statue of Liberty Guide Support. Unfortunately, due to severe weather conditions, including lightning and weather warnings, access to the Statue of Liberty was closed. Our tour was scheduled for 4:45 PM, but visits to the statue ended at 5:00 PM, so we were unable to visit the statue. I called customer service to ask if we could reschedule because of the dangerous weather conditions, but they refused. Instead of offering a solution, they simply recommended that we bring raincoats, even though there was lightning and official weather warnings. After I had already purchased my tickets, I found out that the same service through Statue City Cruises was only $104. I felt misled because I paid significantly more for the same experience. Overall, I was disappointed with the poor customer service, the lack of flexibility despite the severe weather, and the much higher price. I would not recommend purchasing through this company

This was not worth it and it was confusing. The company is not the one doing the tour. This is not the official Statue of Liberty tour. I did not even use it because I did not think it would work because it was not the correct company for the ferry. There is no reason to use this company. Instead, order through the national park service directly and pay $14 less.

We requested tickets inside the Statue and thought that's what we were purchasing, however we were provided general admission tickets good for walking around the island only. We feel like we were scammed by your company and will be requesting a refund from our credit card!

The attention to true handicap people who use wheelchairs for mobility gets minimized. For staff tying to value “ no visible disabilities” we. Saw perfectly able people lining up to take the elevator to not use the stairs while my wife and her elderly mother walk up and i wait foe us to be given priority we get told someone had ro make the line for me and expected me to leave my autistic legally blind CP child alone . I was not able to bring her bag with diapers and supplies making it impossible for us to properly meet her sensory and medical needs. We had to cut our visit short, very disappointed . WILL NOT RECOMMEND ANYTHING PASS THE BASIC PASS FOR PEOPLE WITH TRUE SENSORY/ MOBILITY NEEDS.

There were too many securities wearing id and staten ferry jacket, they misleaded us and scammed us

Myself and my family traveled from Tampa Florida to go to the Statue of Liberty. It was our first experience and was really looking forward for my kids to experience the history. Your website when I order tickets clearly stated pedestal and crown access? We were able to make it to the views of pedestal, but we’re stopped from going to crown? We were very disappointed as I read when purchasing tickets. Clearly the word access means just that as I stated, in the beginning, my children were really looking forward to the views from the crown, and we were turned away. We will never purchase tickets from this site again.