Statue Of Liberty GuideReviews of statueoflibertyguide.com

First of all you charged double the price of a single regular ticket which normally costs $26 and you charged $45 for nothing more. Second I waited more than 30 minutes to receive the e tickets and then I had to stand in line to check the tickets at the City Cruise booth inside the Clinton Castle to get my tickets. You are a big scammer and someone should sue you. Will never buy tickets from this website again BIG SCAMMER

I was price gouged by your deceptive advertising charging me 84% more for the actual cost of ticket for no extra value whatsoever. Your website didn't mention at any time that you were a reseller and not an official website.

Because of the lack of communication and the way that they communicated not to mention that the phone number was not valid when she pressed it, I ended up purchasing another pair of tickets

I was promised a refund for my cancellation but after the date I booked had past I never received the refund of 319.60 that was promised within 24 hrs to 48hrs. The customer service team told me that I will only receive refund if I cancelled 48 hrs prior when I reached out. However, the day I canceled the booking none of the staff present at the location informed me of that policy. They said the refund of the same amount was guaranteed within 24-48 hrs. The person was one of the managers located at the scene. I feel scammed and I will never purchase tickets from this service again.

BEWARE: this company is not an authorized official provider, they take your reservation then go to official providers website to book your reservation using your information and their virtual card. They never send the tour operators actually confirmation. They run two websites selling exactly same thing in order to scam as many customers as they can. Their other website is statueoflibertycrusies.com-yes they misspelled a word to confuse customers into thinking they are statue city cruises, the official provider. I honestly have no idea why they haven’t been sued by statue cruises. They also a running same scam in San Francisco for the Alcatraz Island. They just appeared online in February of 2026 and have no experience selling tickets to the Statue of Liberty. Also website made with Ai, including ads.

Terrible. Scammed at checkout. Over charged for tickets. Never received tickets. Will be charging back.

I selected my visit date and time based on available slots on the official website, yet I did not receive an instant ticket or confirmation. Several days later, I got an email informing me that my chosen time slot was no longer available and asking me to pick an alternative. Since I do not check my email constantly, even the backup options were gone by the time I saw the message. I was forced to reschedule my visit for several days later, which significantly disrupted my travel itinerary. As one of the world‑famous tourist attractions and a landmark destination in New York, it is quite incomprehensible that its ticketing system still relies on inefficient secondary confirmation via email to finalize bookings. In addition, the security staff were rude and discourteous. They brusquely told me not to touch my own bag during inspection, yet never actually opened it. After screening my luggage, there was no indication that the check was completed and that I could proceed. With only five minutes left before boarding the ferry, this poor treatment resulted in a very negative visitor experience.

Poor cancellation policy. Helpless staff when needed to change times WITHIN same day.