Lauren K.
Peeling nails, Bubbling manicures, Bad customer service, No Guarantees
I tried static nail polish. At first I noticed my nails would bubble upon applying the second coat, making the manicure look cheap. Then I noticed that by the next day after sleeping on them my nails would be imprinted as though I pressed them against fabric while wet, leaving my nails looking matte and bad. I kept taking off the polish and trying different methods of applying - dehydrating nails, waiting an hour between coats to apply, etc. None of it worked, and if I left the polish on longer than two days, my nails started peeling off in chunks. I emailed static nails and followed their advice. They then told me I had to purchase their primer and lacquer in order to get the products to work. I asked if they could garuntee that the products would work, and refund me for the lacquer if it still didn't work. They told me they don't do "behind-the-scenes" negotiations and directed me to their "no refunds" policy. I see many other negative reviews, which leads me to believe they cannot and will not stand behind the effectiveness of their product, which is supposed to last 14 days, yet damaged my nails in 2. I also received no reply to my Instagram negative review which leads me to believe it was removed since Static replies to all negative reviews.
Response from Static NailsMar 18, 2021
Hi Lauren, Happy to help with this, all of the above are easy fixes. Firstly, to avoid fabric lines while sleeping simply ensure your polish has had enough time to dry before going to bed. Our lacquer only takes about 10-15 minutes to dry. Bubbles in polish are caused by shaking. Simply roll the bottle back and forth between your hands in different directions, tap the butt of the bottle a few times to push the air bubbles to the top, then let it sit for at least 20 minutes or more to reset it and it will be bubble-free. Regarding your other comments, you asked customer service for additional special discounts and accommodations for you to consider trying our product with primer and top coat. While we are super thrilled and honored that you tried one of our colors it does state clearly on every single product page in the product's description and in the instructions that our lacquer colors must be paired with our Primer and Top Coat to get long-lasting results. Using our product as instructed does make a massive difference in wear time. As much as we would love to ship you product for free or give you extra discounts beyond what we already offer on staticnails.com and through standard promotions, it would not be fair to our other customers that chose to get our primer and top coat with their colors upfront and did not receive these special accommodations you were requesting. Please note we do offer palettes that include primer, top coat, and 7-8 colors at an incredible value for those that do not want to commit to full-sized bottles at first, but want to try our system, or simply get an array of beautiful colors for a steal. The same information has been sent to you on every single platform you have commented on. We apologize again that we cannot break policy for you regarding this matter and appreciate your time. We hope you take our feedback and instructions into consideration to get a better experience.

