WillowEffortless weight loss, made for you. We connect patients with safe & effective weight loss medication, personalized for by board-certified doctors.
Willow (startwillow.com) has 369 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
369 approved reviews, newest moderated first
Kimberly S.
Willow is excellent they’re always quick to answer my questions and thorough with their answers. I appreciate all their help.
Response from WillowSep 3, 2025
Hi Kimberly, you just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.
DeAnna
easy to communicate with dr and easy of having prescription deliver to my home
Response from WillowSep 1, 2025
Hi DeAnna, thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.
WS
Service and pricing exactly as advertised. Quick process with thorough information provided.
Response from WillowSep 1, 2025
We truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!
Jamie S.
Med came in broken … I had a new one at my door within 24 hours
Response from WillowSep 1, 2025
Hi Jamie, thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!
Rachel B.
The semaglutide they sell is placebo. It does nothing to help with weight loss or curbing cravings. I took it as prescribed for over 2 months while on a sensible, healthy, low-sugar, low processed food diet along with exercise and I actually gained weight. I have used compounded semaglutide before with a different company but decided to try one that was cheaper. I guess you get what you pay for!! The first round didn't come with any dosing supplies, like alcohol wipes or syringes. They sent in a prescription and I had to pay for them out of pocket. I would not recommend this company.
Response from WillowAug 29, 2025
Hi Rachel, thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at [email protected]. We appreciate your cooperation and look forward to resolving this for you.
Stevie B.
The ordering process was super easy. The directions for how to do the injections were very thorough! I found it extremely easy to give myself a shot and it didn't even hurt. I am impressed with the communication from Willow as well. This is a game changer for my weight loss journey!
Response from WillowAug 29, 2025
Hi Stevie, thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.
JG
Lackluster customer service makes you feel like you’re talking into a void. My initial experience was less than. Like many others, I was approved and then it was radio silence. 4 weeks after the initial charge to my card, I received my first shipment. The next few arrived without any problems - but also without any real communication. The doctor kept upping the dose, without any information on my progress. Never asked how I was doing. I had a few issues obtaining receipts, but ultimately did get them. The CS response time is abysmal. The “app” is a mess. I received my most recent shipment on 8/20 (having been charged on 8/17). I reached out to my Dr to inform her I didn’t want to increase my dosage and wanted to hold at the current level. She agreed & said she’d make a change to the script for the next shipment. Apparently, this triggered a new order and charge on 8/25. On 8/27, after realizing this I contacted CS and was informed the new order had shipped and there would be no refund. I was advised to “discuss my schedule with my doctor” - which is a horrifically awful response. At the time of this review im waiting for resolution on a refund. I did not authorize a new order being placed and the error was completely Willow’s.
Response from WillowAug 28, 2025
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at [email protected]. We appreciate your cooperation and look forward to resolving this for you.
Kim C.
I transfered from a different company and the transition was smooth.
Response from WillowAug 28, 2025
Hi Kim, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!