Kam K.
I had a very disappointing experience…
I had a very disappointing experience with Slice Merchant Services. The sales representative signed us up, but after the equipment was installed, he was unable to answer basic questions about the system.” “The biggest issue happened when our POS stopped accepting payments while customers were waiting.” “We called tech support right away, but were told someone would call back the next day.” “Then, we were told it would be another three days for contact.” “When someone finally did reach out, they still couldn’t resolve the problem.” “As a small business, we cannot afford downtime or support that can’t resolve critical issues.” “Because of these problems, we canceled the service.” “At that point, we were presented with unexpected cancellation fees, which added to an already frustrating experience.” “My advice to any business owner considering Slice Merchant Services is to carefully review every agreement, ask for all fees and cancellation terms in writing, and make sure you understand exactly what you’re committing to.” “I hope they improve their tech support, communication, and transparency.”
Response from SliceAug 26, 2026
We’re very sorry to hear about your experience. Reliable payment processing and responsive support are critical to any business, and we understand how frustrating it is to experience downtime, especially while customers are waiting. This is not the level of service we strive to provide. We take your concerns regarding the technical support response, communication, and cancellation fees seriously and would appreciate the opportunity to review what occurred with your account. Please contact our Customer Care team directly at [email protected] so we can investigate the situation, including the support history and any fees associated with your cancellation. We value this feedback and will use it to help us improve the experience we provide to our merchants.