Starline Van LinesReviews of starlinevanlines.com

I have a contract for $8000 but when they loaded said it would be $28000 or $9000 to unload it but it would be a final total of $22000 to deliver to new address never received final bill of laden have looked at my bill and everything that was take was on the bill for $8000 now if this is not a scam or rip off I don't know what is.The Attorney I spoke to told me to request a final signed estimate or final bill but have never received. I called Starline got estimate $5000 and paid deposit then received call to go over inventory estimate went up$3500 paid new deposit movers showed up and di the packing and loading truck looked half full said need another truck and the price went to $28000 but now they have you, most of your stuff is on the truck you pay or they keep your stuff made phone call and they came down to $22000 now it's costing you 3 times what you thought now unpacking Most boxes are only partially full, I had moved myself 14 months ago used one truck 26ft same contents when you call they always have a way to justify the cost (SCAM OR REPOFF YOU TELL ME) I THINK I WAS OVER CHARGED AT LEAST $5000

DO NOT USE THIS COMPANY!!! Took them over 30 days to deliver our belongings and they doubled the PRICE!!! Horrible company and horrible service....The absolute worst!!!!

DO NOT USE THIS company SCAM This company will scam you !!! READ THE CONTRACT before GIVING them money .. the salesman tells you one thing like 2 days .. then 2 day’s come on go, we hear nothing call email call email … then they finally call and tell you too READ THE CONTRACT they have 28 days it hasn’t even left the state yet …misrepresenting!!!! Not paying another cent !!!! SCAM!!! then they tell you they don’t know when it will be …. STAY TUNED !!! BBB here we come

If I could give this company zero stars I would. They are disloyal and dishonest. We used them for our move, and they upcharged us by almost 4K. We are a military family, and my husband is a disabled veteran, who served this country for 20 years. This company took advantage of us, lied to us, and refused to refund us our money. We were originally quoted 1 thing, then it went up the 2nd time, and then a 3rd time when the drivers put everything on the truck and claimed you used a certain amount of cubic feet. We are not movers, so we blindly trusted them. These are supposed to be estimates, yet they make pay upfront. We paid the initial deposit but then were told we had to pay an additional deposit because we supposedly would need more cubic feet. This is all done prior to anyone even seeing what we needed to move. When our items arrived at our new home, the driver would not release our items unless we paid the final amount. I found this to be unfair but what can I do? They had our belongings. Once we paid, our items were offloaded and placed inside our home. After everything was offloaded, the driver told us that we only used 700 cubic feet and not 1300 like we were told and made to pay. He told us to take photos and videos and contact the company right away. We did just that. We contacted Starline and explained what was going on. They told us to email them the video and photos and they would "investigate it" and get back to us. It has been 3 weeks and no response from them. We have called over 6 times and emailed 4 times. We spoke with someone on Friday, he claimed his manager stated that they spoke with us, and had proof we used 1500cf, the said 1300, and lastly 1100cf. 1st off, no one ever called or emailed us, 2nd Which is it 1500, 1300, or 1100cf? He didn't even know what he was talking about. Stating that the "manager" would call us on Monday. NEVER HAPPENED!!!!!! Today is Thursday and again, I sent another email the night before. Still NO PHONE CALL OR EMAIL!!!! I have had it, this company does not care who they rip off and will hang up on you when you call, lie, and ignore every email you send. WE HAVE PROOF THAT WE ONLY USED 700 CUBIC FEET. THE DRIVER IS HEARD ON THE VIDEO ADMITTING IT, WE HAVE PHOTOS!!!!!! Yet this rip-off of a company claims they have other proof. I do not care what supposed proof you have, there is no way we went from using 1300cf at pick up and then 700cf at delivery. When you pick up, you can arrange items however you want to make it seem like we are using whatever space you claim. What matters is the amount we used when it arrived. PLEASE EXPLAIN HOW A SUPPOSED 1500 CUBIC FEET MOVE THAT YOU CLAIM WE USED AT PICK UP CHANGED TO 700 CUBIC FEET AT DELIVERY. SO, SOMEHOW, WE USED 800 CUBIC FEET LESS. THAT IS IMPOSSIBLE UNLESS HALF OF OUR ITEMS WERE LOST. We received almost all of our items, we are missing a lamp, and they also damaged our $1,200 Weber Grill, and broke the wheels off. This company should be ashamed of themselves. How could you lie to hard-working people, especially a disabled veteran? You should be ashamed of yourself. Also, they are not movers, they outsource vendors. DO NOT TRUST THEM!!! Take a look at BBB, they have so many complaints against them, just like ours, and yet somehow, they are still able to operate. SHAME ON YOU STARLINE VANLINES!!!!!!!! Response 9.27.24 1st off the video and photos we sent were after the last item was taken off the truck and placed in our home. Your own driver told us we used 700 cubic feet, he told us to takes pictures and videos of it and is even heard toward the end of the video restating that we used only 700 cubic feet. 2ND, So, my information is correct. LASTLY, You already tried saying this once before and then changed your story. I even resent you everything with time stamp (which you requested) was told someone would "investigate" and would get back to ME AND NEVER DID!!!! YOU ARE A DISHONEST COMPANY, YOU HAVE DONE THIS TO COUNTLESS MILITARY AND NON MILITARY PEOPLE!!!

SERVICE MEMBERS BEWARE! Predatory behavior on every level. If I could give 0 stars I would. This company will lie and make things seem great until they have your deposit. Then you are locked in and must accept the rate increases and promises broken. At this point, we are fighting for a refund but have chosen to lose our deposit over continuing to do business with them. They are really that bad. PLEASE DO YOURSELF A FAVOR A DO NOT DO BUSINESS WITH THEM. We have reported to BBB and governor's offices in Florida and our home state. UPDATE: the response here with an offer for full refund comes with dishonesty once again. I have spent a week communicating with Starline privately through direct email and BBB. They have repeatedly refusing to acknowledge any issues with their employees promising things outside of the contract and leaving customers holding the bill. I was offered a partial refund of $400 (of the $2400 paid) in exchange for removing my complaints and signing an agreement to not talk about it publicly.

Excellent customer service! The trip to Chicago was long, but once we arrived, the crew quickly unloaded everything.. They even made my bed, taking into account my fatigue. That little additional assistance meant a lot. I'd recommend Starline!

Wow! What a wonderful experience! Brian, Dylan, Ben, and Justin came on time, worked really hard, packed everything with care, and brought everything in excellent shape. They were all really kind and friendly. We couldn't be happier with our move from Florida to Chicago. We highly recommend this team! Thank you, Starline Van Lines!

ref # S5978167 I put a refundable deposit down of $800 and asked to cancel and get refunded within the refund window. The refund was approved by their online billing team via email but then never issued. I have followed up via phone call over 50 times and they keep saying to send an email reminder as the billing team can only be reached by email, they do not have a number and they are unable to contact them to assist me. I have sent numerous emails asking for my refund or even just an update on my refund with no response. The refunds are supposedly processed on Fridays according to their costumer service team. I paid the deposit on Thursday, April 25, 2024, and asked for the cancellation and refund on Friday, April 26, 2024. It has been months of me trying to get my money back.