Starline Van LinesReviews of starlinevanlines.com

Think twice before you ever use this company. Don't be fooled by the four star review because it's false. Look at reddit reviews. Wish I had. Is a brokerage it's not a Moving Company. They sign you up take your first third. Then they're done with you. Communication at this point will almost cease to exist. I did not get notification my shippers were even arriving. When you call customer service, you're gonna get the runaround. It isn't an office full of people waiting to help you. It's remote workers from the home with no information. They will tell you you need to talk to so-and-so, but that person's off today so they'll call you tomorrow of course they never do. When you call the customer service number if you're on hold, they'll ask you and get back to you... They never do. When I signed up for the service, I was moving 350 Acu ft Feet Or a total of $2500. Three days before my pick up, it changed to 450 and $3500... Basically, just as a pad. They want to make sure that they reserve enough room for your stuff on the truck. Is there explanation? Well, guess what happens on the day shippers arrive to pick up your belongings... The gentleman does a visual price again. My five extra boxes added 400 cu ft And my new total is now $5000. Communication at this point will cease. I have my things in storage for 30 days and I don't even know where to call to have them shipped. Worst company ever Worst company ever ever ever. Sadly, I've given him $3000 at this point. Edit so that I can reply to this bogus reply. Such BS, showing more lack of Integrity of a shady company. I said four pieces of furniture and everything else boxes. My initial contract was for 350 ft.³ for 2500. Three days before my belongings were to be shipped we added 100 more cubic feet and a new total of 3500. Pick up they visually did an assessment and said I had 850 ft.³ and my new total was 5000. Whereas I might've had more, I didn't have twice as much. I maybe had 10 extra boxes there's no way that added up to 400 ft.³. Additionally, in regards to communication, yes, I am grateful that someone actually answered the phone today. Because I have actually called eight times. I have left four messages with Starline, And three messages with Vanguard, who they broke my belongings to. Today I got someone to answer the phone. Maybe my belongings aren't being held hostage. There's no way that communication has been satisfactory for the last 30 days. I can't get anyone to answer questions out of eight phone calls. I've talked to someone twice. Today, one of them. Due to the increase in cost, I'm now trying to take my belongings to Colorado instead of West Virginia from Washington state. I was told I probably would not receive a refund or discount even though I'm only going half as far. My belongings are actually supposed to ship by this coming Tuesday and my guess is they won't. Since no one's communicating with me, despite this representative from Starline has indicated. Don't be sucked in. On Friday, July 12, I called three times trying to find out what time my items would be picked up. I was not given a time and assumed that it would be picked up on Sunday instead. They require a commitment. When I didn't get my answer on that Friday, I assumed I had an extra day and that they likely would be coming on Sunday. I left a message Saturday morning at 8:30 to find out what was going on. No message was returned. So I called back at 12 o'clock. They indicated oh didn't they tell you they're coming between 10 and two. So this associate of the company thinks that's good communication, Again, I'd say run. Between the lack of communication and regarding picking up my stuff, Changing location because of the up charge and being ripped off regarding cubic feet, And this gentleman has just indicated to indicate that it's my fault.... Says a lot.

I had an extremely disappointing experience with Starlines Vanline and their affiliated movers, Green Van Lines and One Stop Relocation. My move, which should have been straightforward, turned into a nightmare. Here’s what happened: Unreliable Quotes and Bait-and-Switch Tactics: I initially received a quote of $2800, which I chose over a $3000 flat rate offer because I was assured it was a "Binding to Not Exceed" price. However, just two days before my move, I was quoted $4428 despite no changes in my inventory. On moving day, this quote inexplicably jumped to $6400. This massive increase felt like a bait-and-switch tactic and was completely unacceptable. Overcharging on Cubic Footage: The movers claimed they used 1100 cubic feet of space, but after measuring it myself in front of them, I discovered they only used 768 cubic feet. This discrepancy led to a $2000 overcharge. I sent them videos as proof and requested a refund, but they denied my claim without any valid reason. Damage and Loss: To add insult to injury, they damaged half of my belongings and lost other items. The lack of care and accountability in handling my possessions was appalling. Despite my attempts to resolve these issues with them directly, they have been unresponsive and dismissive. If you value your belongings and your peace of mind, avoid Starlines Vanline and their affiliates. They are untrustworthy and unprofessional. STAY AWAY!!!!!

They don't deliver your merchandise, they just take it. Stay away from this company! You will find once you paid them you can't get in touch with anyone. Customer service goes to Voicemail. Find another company,there are plenty of better ones. Check out how may complaints they have. Hundreds. I filed with the Attorney General and I am not the first. I have not seen my items again.

My experience with Starline Van Lines was pretty good. On July 2, I hired them for move from Orlando to New York. They were responsible, polite, and pretty much professional from start to finish. If I need to move again in future, I will hire them again. 8 out of 10..

We hired Starline Van Lines and paid them $1700.00 as a deposit to move our fully loaded 20-ft shipping container to NM. We signed a contract for a total amount due of $2700.00. Two days before the scheduled 6/19/24 pickup date, the company doubled the price in the contract, and the next day we got a call from the person who was supposed to be moving our container to NM. He told us that they cannot and do not perform this service! We sent an email to the company asking them to refund the $1700.00, as well as cancel the bill of laden. Kevin, the person we had been talking to for close to a year, has suddenly vanished. All of our calls and messages are going unanswered. They have not responded to our requests, and still NO REFUND. BUYERS BEWARE!!! We are elderly and disabled and on a fixed income. I'm not sure if this is even a legitimate company. Unless you have a lot of money to throw away, I would look for another moving company!!!

DO NOT use them - First of all - They don't have trucks or crews, they will sell your contract to other unqualified and unprofessional movers. Secondly - They were responsive until we signed the contract then hell will break loose. They performed a low-ball estimate and received a call from "quality assurance" ONE days before the move to perform an estimate again, in which they hit me with a 60% price increase. Finally - I had a very specific moving date as I had flights at night and I booked my move/ flights several weeks in advance, they made me sign the terms with a 2-day window pick up date "just in case something goes wrong" - Well, the reality is that they do NO EFFORT whatsoever to coordinate, schedule and book your move with the 3rd party until the DAY BEFORE your move - So obviously things will go wrong. I also hired a FULL packing move with them as I have 3 young kids and work a lot, but they did not communicate that with the 3rd party moving company which was expecting me to pack it.

Starline experts are paid to reserve the proper space based on the information that I provided. That’s literally their job. Peter grossly underestimated our space and price, only to be unavailable to deal with the aftermath of the mess he caused. This goes for the QA representative as well. I admittedly don’t know how the cubic feet process works so I relied on their paid professionals to do their jobs. Peter got the sale and then vanished. The contract was NOT honored by them because we moved 93% of our belongings. They made a very stressful situation unnecessarily more stressful.

This has been a nightmare...Do not use this broker company! The totally underestimated my stuff, thus i had to pay 2X as much on pickup an delivery. Not like i can cancel, on moving day once my stuff is on the truck. They know that too....Secondly, it has been 10days since my expected delivery date and looks like i still have several more days to wait. Lies, lies, lies. Bottom line, they are just a broker, once they get you intial deposit they can care less! Which is why their contract states they are not liable for any issues that happen between the customer and actually moving company.