Christopher P.
Do your research do not trust this company
Starline says they wish I would have reached out before their contractors departure. I did, I was on the phone with them complaining about the shelves not being broken down before the drivers pulled off They said they needed to pack things safely. 90% of what they took was in hard side plastic containers. Packing to ensure safely they only packed the truck 1/2 way to the top. I packed my storage unit in the exact same what (Or as close to it as I could) from the photo that came off the truck. At that I still only used 196 Cu Ft. I have sent photos to info@starline,com I intentionally rented a storage space that was the EXACT same dimensions as the truck and I only filled half of the storage unit. I was forced to buy extra space on the day they were packing me out because the contractors stated I had run out of space, they only cleared my garage that was one wall 8x8x2. Items that were packed in boxes arrived and some of the boxes were broken or soaking wet everything was covered in a black film on the day of delivery I spoke to the contractor delivery supervisor who spoke very little English I was on the phone with Starline as the delivery was being made and I voiced my concern about the shelves that were not broken down on P/U were delivered on D/O the measurements of the shelves were 7x2x3 and 7x1x4 Please remember I am not disputing the move in entirety. I am disputing the excess 100 cu ft that I was forced to buy, the excess storage fees, and excess shipping fees that were attached to cu ft that I clearly did not need to purchase. I was told by the contractors "not to call the main office and they would cut me a good deal." Had I not called the main office, who knows what may have actually arrived or what kinds of extra fees they would have tried to tack on in the end? The measurements for the HHG that were on the truck were not accurate as they used a cargo strap to mark the distance from the back wall of the truck he inside measurements of the truck are 7.5x7 in order to use 425 cu ft I would have had to have packed that truck top to bottom side to side and then come out 8 feet from the wall I DID NOT even come close to that even if I used 3.5HX7WX8D I keep coming up with 196 CU Ft the same CU FT that I have come up with in my storage unit. I am tired of going round and round with this company, it has been the same complaint since day 1 I was over charged and they know I was and they tried to sway me into buying more space off the books and then I would not have a leg to stand on. Starline keeps relying on the word of the contractors who have clearly lied. At the beginning of this move no one from Starline asked for photos of my property so they could get a better idea of what I am moving they gave "Rounded in-general numbers. I packed the entire rest of my apartment which was all of my furniture all of my clothes, all of my kitchen gadgets and 30 more hard sided plastic bins and it all fit in the back of a 10ft uHaul box truck which is 6.3x6.1x9.11 or 350 CuFt The property they moved for me would have only filled 1/2 of that truck if I only built it up 3 ft from the floor but used all of the rest of the space
Response from Starline Van LinesJun 5, 2025
Hi there Christopher, Thank you for taking the time to share your detailed feedback. We're genuinely sorry to hear that your experience with our service did not meet expectations, and we appreciate the opportunity to address your concerns. We want to clarify that our intention is never to mislead or overcharge our customers. We strive to provide accurate volume estimates and clear communication throughout the entire moving process. We understand your frustration regarding the additional space charges, the condition of some of your items upon delivery, and your overall concerns with how your move was handled. We acknowledge that you've attempted to raise these concerns previously, and we regret that you feel they have not been addressed adequately. In order to move forward productively, we kindly ask that you please continue the conversation with us within the original support thread rather than posting additional negative reviews from different family members platforms. This helps us maintain context and provide a more thorough and accurate resolution as the file we have is under "Joseph" and NOT "Christopher". We also noticed that the charges associated with your move were disputed without prior notice to our office. We would greatly appreciate the opportunity to discuss this matter with you directly and constructively. Our goal is to reach a fair resolution based on the facts and documentation available, including the photos you’ve sent. Please contact us at your earliest convenience referencing your file number so we can promptly access your case. We value your business and would like to resolve this situation to your satisfaction. Thank you!