Starline Van LinesReviews of starlinevanlines.com

This is a fraud company, used their parking service at luton airport, they cancelled it the day before I supposed to park the refund never received filed a dispute through the bank

These people are predators. We received an official quote. When the movers came, the price increased by the hour and after a quote of $4,000, we ended up paying almost $9,000. Then came the shakedown and refusal to deliver our goods until we paid the $1,000 extortion fee. This is not even mentioning the fact that several thousands in damages were done, and they are remitting us $63 for the loss of half of our furniture and goods. Overall, it would have been cheaper to not move our belongings and buy all new furniture.

DO NOT USE!! We were told we went over our reserved space, and had to pay more BEFORE our belongings were loaded. We had no mattresses, no couch, no dining set. Only 2 small black shelves, an entertainment stand, hope chest, and a dresser. The rest of our load was boxes and bins. The movers charged a $200 packing fee, which was not previously disclosed. Everything was already packed! They left our home without providing an inventory list. The movers had inflated our price by 300cu.ft. We felt as if our belongings were being held ransom. The unprofessional and angry manner in which moving men communicated, made us feel as if this was our "only option if we want our stuff moved". If we attempted to take pictures or videos, the driver became confrontational and uncomfortably aggressive. We feared retaliation towards our belongings if we didn't "go along with his claims" regarding cubic feet and pay him. When our items and furnishings arrived at our new home, many of the boxes and bins were crushed or crumpled in some way. Some boxes were torn partially open. One shelf was completely destroyed and my dresser was broken and received cosmetic damage. The movers had no markers to differentiate between our items and someone else's; at one point they moved a box and an air purifier into our home that wasn't ours, and were asked to remove them. We made a claim for damages and its been ignored!

I really wish that I could give Starline Movers a negative 10 review, so I had to settle for the least favorable review possible! Because you are reading reviews for Starline Movers, that makes you wiser than me. I wish that I had realized how much of a scam these movers are. DO NOT even think about calling these people!!! I moved from Florida to RI recently. Talked to JACOB who lied to me and said that my quote for a direct move to RI. Starline Movers contract out to other movers whom you do not know. As my moving date of July 14 or 15 got closer, I was trying to get an exact date because I had to schedule a closing on my condo. I constantly called them trying to get an answer, but they would not call me back with information. They did not follow through on phone calls. I found out at the last minute when I would be moving. Then, the contracted mover showed up many hours late, stressed me out with filling many pages of paperwork, and said I had to pay $150.00 extra for each TV I was moving. He was stressing me out to the core. I lift the TVs behind because I was not going to pay that ridiculous fee. After my stuff was loaded, I assumed that it was headed to RI. No such luck! It took 16 days for my delivery, and when it arrived I had broken items. PLEASE, PLEASE, PLEASE, DO NOT USE STARLINE MOVERS!!!!!

In response to Starline Vanlines reply. After providing proof with footage that no threat was posed on MoveKing’s mover 7/3/25. On 7/7/25 at 8:05pm I received an email from Starline Vanlines that stated: “Akasi, Let’s speak tomorrow at 12pm so we can come to a resolution and help you with the situation. I feel there may be a miscommunication and misunderstanding that can be resolved with a resolution.” I did not receive this call the next day 7/8/25 @ 12pm. I called today at 9:30am and received no answer. As I stated before when I received no call back within 15minutes as told by a Starline Vanlines customer service representative. Starline Vanlines consistently displays poor communication and a failure to follow through on promised contact. Due to their poor communication skills & failure to notify me of MoveKing LLC prior to the day of my scheduled move. I am experiencing the worst out of state moving experience with their subcontracting moving company MoveKing LLC. Since I’m sure Starline VanLines will follow up with this comment. I would like a full $1700 refund for the multiple violations Starline Vanlines & MoveKing LLC has displayed according to the Federal Motor Carrier Safety Administration FMCSA.

Let’s forget about the beginning of this scam on 13 May 2025. Showed up 8 hours late for the move from 4365 George Frye Cir Woodbridge Virginia. Quoted 10 thousand at first. Okay my wife left some items off so once they are there with a truck too small the price jumped to 18 thousand. I’m okay with that. A one day move turns into 3 days. One because they severed had enough people to help, going to Home Depot trying to find bodies. Never the same people for the 3 days.Delayed my process for other workers to come clean my carpet, paint my house and final cleaning. Worked around all that. Now all the extra charges start piling up after the first trip, remember it took 3 days. After the 3 day the bill is now 38 thousand and they have my stuff. Now on the delivery end they do the same thing. Show up with only two people, no tools, used mines and I had to help them unload my stuff. So after that night I told them when they come back they better have some help, so they went out on Craig List and found 2 bodies. When my stuff left Va I was told it was going to the Wear House and would be reloaded onto and 18 wheeler. They showed up in a box truck again. A lot of my items were broken and some never made it back on the truck. Example all 3 of my ladders were missing, guess they were left in the Wear House. Never received and inventory and I’m still waiting for a receipt, maybe I can claim some of it on my taxes. I’m still dealing with them as I’m writing this review. My professional and personal opinion is they are scammers. Please Stay Away and believe the reviews you are seeing. Everyone can not be lying!!!! Bottom line I end up paying 45 thousand dollars to move from Virginia to Jacksonville Florida!!!

Starline are BROKERS - NOT movers. They will contract with a business you don't know! Starline are brokers. They will contract with a moving company for your move and you won't know who until the last minute, so you can't even look them up and compare prices or reviews. My contractor was Cita Van Lines - if you want to see THEIR reviews, feel free to look them up. Here's what happens: The movers show up late, the boss driver guy will act completely incredulous that you have so much stuff, and demand $xxxx extra money to move you. At this point you are exhausted, mentally drained, and you will just pay the extra money. After the fact? They bent the frame of the only couch I really even cared about moving, so it no longer reclines. They somehow "lost" several boxes and a lamp in particular I remember asking him to take. I have no idea why it's so hard to put stuff on a truck, drive it, and deliver it. Yes, it's physically demanding. But how hard is it to just be honest? These people are dealing with folks who are under egregious amounts of stress, and they know it. And they will rip you off, ask you to not say anything to anyone, and then lose/damage/mishandle/break your stuff. DO NOT BOOK WITH THESE PEOPLE. EVER. PLEASE - Rent a UHaul or your own movers you've vetted - you're going to pay the same no matter what, and you won't have to deal with the aftermath! Edited to add: My name is Melissa Harris and I moved from Spring Hill, Tennessee to Portland, Oregon on May 16, 2025. Hopefully this helps any confusion about whether I'm a customer or not.

This company is unprofessional, unreliable, and price-gougers. They do not vet their third-party movers. I was promised a truck large enough for my move and the movers arrived with a truck too small for my load, which resulted in them making three trips. I was promised a receipt and inventory for pick up and delivery and I haven't received either. They do not take accountability for their hired moving company and leave it up to the customer resolve issues as if we hired the movers directly instead of going through them. The movers held our household goods hostage until we paid their additional moving price. Starline seem to be complicit in this process because they were not alarmed by the additional fee at all. A very frustrating process.