Starline Van LinesReviews of starlinevanlines.com

****I am updating my review due to conversations with a manager over the last week or so (3/5/24). I did change my rating from a 1 star to a 3 star due to the recent interactions I have had with the manager Brian. It was explained there was a change in personnel and the individual who was handling the refunds failed to do his part which is why I was not provided my refund timely. The manager was very apologetic and has been very responsive. I was provided my refund back on 3/12/24. In general I would say when considering a moving company make sure you do all your research prior to paying any funds.********** When providing a quote they were very responsive and then became a bit overbearing. I had to make a quick decision based on the timing of my move and was pressured into signing the contract. On the contract it stated if you cancel within 72 hours of signing you would receive your deposit back. I had a gut feeling not to utilize this company so within 24 hours of signing I emailed info@starlinevan*****.com as indicated on the contract and asked to cancel my contract and refund my $900. This was on 1/3/24. Today is 3/5/24 and they have YET to refund my $900 deposit. I have emailed them numerous times. I called them numerous times and I have been given the same story, they are "researching" it and will get back to me. I believe they even blocked my number because I wasn't able to get through so I was using different lines to call in and magically got through. They do not stick to their word of following up on issues and apparently what is written in their contract don't matter because they have yet to comply with that. I intend to go on every site that has a review for this company so anyone that is looking to hire a moving company stays away from them!!!