Starkey Hearing AidsReviews of starkey.com

I gave one star because I couldn't give 0. My second set of Starkeys have crapped out after 2 years. My first set started acting weird after about a year and a half - wouldn't charge fully, kept losing connectivity to phone until they finally would only stay charged for 2 or three hours at a time and couldn't connect to anything. They were replaced under warranty and the second pair has done exactly the same thing at nearly exactly the same time - good for about 18 months, then weird charging and connectivity problems. The big difference the second time is that the sound quality went off the cliff too. I kept them clean and never go wet, so I have no idea why they would fail again and again. There won't be a third time - I need to find something that can last longer than 2 years. Starkey has responded but could not find my information in their records. I had received both hearing aids from an audiologist in Denton Texas so the record for the order and replacement are probably under that name.

I have been having so much trouble getting service from my provider that I called Starkey customer service team direct. Outstanding service from Starkey (Customer representative was Sherry B) Set up my Thrive app and in 15 minutes my husband who has a head injury was smiling and hearing again. Thank you

New android and new Starky hearing aids and the aids mess up my cell when I get a call. I hear the ring tone twice and then I can barely hear the caller. Taking them back to my doctor to see what's going wrong. I wish Starky had the ability to double tap and answer your cell. These were suppose to be better than the ones I had, guess not. I was ready for the upgrade my doctor spoke so highly about.

Have had the Starkey Hearing AIDES I purchased through ECHO HEARING Over a YEAR! BEWARE JUNK JUNK JUNK!! After a year, I have every 3 weeks needed to return to the audiologist, contacted Starkey customer service, been told various tales of why I am having difficulties with their hearing aides too numerous to mention here, also was told how their tech dept had no suggestions, referred me back to tge audiologist ( Etour is her name a very fine lady) , been on a Video link with their specialists in Minnesota and Florida, paid $5,000.00 for regular malfunctioning equipment! Starkey is poor quality period. Spend your monies elsewhere, GOOD LUCK!

These are the worst! They are intermittent when connecting to my phone, they fell apart after a year. DON’T waste your money on these! 6k wasted, money down the drain for me.

I have the Evolv AI battery hearing aids. A high end product with lots of touted features and accessories. I guess the hearing aids work ok. However, the documentation of the features and how to use them is so skimpy as to be unhelpful. There is a phone app, great idea, but again the documentation is so skimpy that to make sense of what it does is near impossible, unless you are an audiologist well trained in their product - and they have trouble with it. They have a Telehear audio service that connects to licensed audiologist (great idea!) but depending on who you connect with it can be great or awful. The hearing aids connect to mobile devices but not natively to standard computer bluetooth due to different protocols. To circumvent that they have added an adapter to an older technology device the connects to the computer through an audio port. But the hearing aids must be disconnected to every other device, including the app and the phone must be completely turned off (per Telehear) to prevent interference. To go back and forth is a tedious and undocumented process. Bottom line, there is no integration or overall architecture between the various components of the ecosystem promoted to exist with this high end hearing aid. There seems to be no concern for how the kluge of components and necessary connecting steps impact the customer. User testing by other than trained staff who already know how the products work is not apparent. Bottom line: Some great ideas in the mix but very poor execution, especially for the price point of these high end devices. And not worth the aggravation.

I have tried level 3 of my Phantom aids and adjusting volume through my app as you have suggested but found very little difference. Anything else possible? I’d be glad to pay for an upgrade as I won’t be able to enjoy these for hunting,

I have the Starkey Livio going on 45 days now. I only have hearing loss in my right ear so I only need one hearing aid. The sound is good however I do get some feedback. I can’t hear people on phone calls even if I turn up the device. This is frustrating to say the least. Also, I have noticed that many times on a TV program, I can’t understand a person. If I turn up the TV and take my hearing aid out I can understand with my good ear. Turning up with the TV and leaving the aid in, I can’t hear. Lastly, connecting to the App on my phone takes forever. I have to tell people to wait a minute until I can adjust the sound, also frustrating. I don’t think Starkey is for me. I had Signia before and did not have these problems.