Starkey Hearing AidsReviews of starkey.com

Never again, avoid at all costs. After paying £3,000+ for a pair of hearing aids exactly a year ago, I first found out that the app is not fit for purpose - it can't make calls, it can't tune in to anything online. Great, I can't make calls with my hearing aids but oh well. Then the portable charger stopped holding a charge - this was a big selling point for me and it no longer works. Then, the cherry on top, the mould of one of my ears developed a crack and crumbled in my hand. After contacting my audiologist I was told there was a £250 charge "from Starkey" to fix this. When I spoke to someone at Starkey they said this was my fault and refused to believe there was a casting flaw. This was a huge amount of money for me, I can't hear out of one ear, and Starkey do not care at all. Their representative just tell me to go back to my private audiologist, who didn't actually make the moulds or the app or the charger, and made zero effort to try to make things right. Avoid at all cost EDIT to reflect the reply from Starkey - "Please get in touch with Starkey UK" - if you read the review you would see that I did get in touch but your incredibly rude representative in the UK already fobbed me off. My audiologist reached out to me to state that someone at Starkey had been in touch with them and had offered no apologies but did offer to drop the price of repair. I'm still debating whether to pay another company £3,000 or give your useless lot more money. I think I'm going to go with another company based on your attention to detail.

I truly want to thank Starkey for their excellent hearing aids, great support, and great service. My Halo i110 model hearing aids are now 9 years old!. I take good care of them, but I’ve had to send just one of them in a few times and recently had to send both of them in for repair. They still support them, which is amazing! I am 75 years old and really can’t afford a new pair. Thank you Starkey! Your product, phone support, and service is excellent.

Application my starkey qui se plante souvent pourtant mon tel A70 est liste dans les tel compatibles. Parfois les appareils auditifs ne sont plus reconnus il faut de nouveau les appairer et il m'arrive fréquemment de ne réussir qu'à en appairer un seul sur les 2 sans explication. J'avais des appareils auditifs livio achetés il y a 4 ans qui fonctionnaient très bien avec l'application trive, selon l"audioprothesiste les appareils genesis sont mieux que les précédents mais je trouve que pour les connecter en Bluetooth avec l' application my starkey c'est zero

Everyone from the reception desk, audiologist doing hearing test, person going over hearing test result and offering options and to finally meeting with Justine the audiologist teaching me about my hearing aids was phenomenal customer service. Also of course serving a nice lunch while waiting for my hearing aids to be made specifically for me.

Purchased set of NEW hearing aids Evolve AI 2400 CIC NW for 10K. Right one was sent back in 3 times over a period of 2 months due to distortion and feedback. Apparently was replaced with a new one again and 2 weeks later, been sent in again for distortion. I’m now wearing the left one and it’s background noise is atrocious. Been with Starkey for 20 years and never had an issue. This time round it’s been a nightmare. Closest clinic is 40mins away from me and it has been so stressful in between trying to deal with daily life of work, kids and functions. I gave Starkey the benefit of the doubt but now I’m wishing I just got my money back the first time and went somewhere else. Such poor quality and really just a waste of my time. Even though they were happy to credit me through connect hearing, and now I can’t even get my money back from Connect hearing because apparently I’ve gone over the 3month period..it was just such a waste of time going back and forth with them. Not happy at all.

I have a set of Evolv AI CIC hearing aids. Along with them I have a TV streamer, a Mini Remote Microphone, and a Remote Mic +. The hearing aids themselves do a pretty good job. I'd give them a solid 5 stars. The accessories though... The Evolv AI hearing aids are bluetooth capable and can pair with my mobile phone via bluetooth. Of the accessories, they all connect to the hearing aids via a Starkey protocol, and in the case of the mics, to my mobile phone via bluetooth. When my hearing aids are connected via Bluetooth I can receive phone calls through them and listen to music, videos, and other media streamed via Bluetooth. A continuing problem though is that either the left side or the right side (more often the right) will drop out leaving an annoying mono broadcast. If streaming I can resolve it by stopping and resuming the streaming, sometimes. Other times I need to shut off and restart Bluetooth. In extremis I remove and repair the hearing aids. This is dangerous though since it is often difficult to pair the right hearing aid. Also, the mobile phone - hearing aid Bluetooth connection can't be used for any phone calls that don't come as regular phone calls. VOIP calls will ring in the hearing aids, but when picked up, it goes to the phone speaker. The Remote Mic + has problems similar to the hearing aids in that one side or the other (usually right again) will drop out. Resolution is the same as the hearing aids, except that I can also factory reset the Remote Mic + and repair it with the hearing aids and the mobile phone. The Remote Mic + also passes VOIP phone calls through to the hearing aid, most of the time. Annoyingly it also drops out frequently leaving one unexpectedly trying to speak to the phone and listen to the speaker, which defeats the reason I'm trying to use the Remote Mic + to begin with. When streaming music, videos, etc., there is no delay when starting the stream and I am listening to it via hearing aid - mobile phone hearing aid Bluetooth connection. If I listen using the Remote Mic + there is a delay of 4 to 5 seconds before I start hearing sound. The Mini Mic I don't use. The Remote Mic + has all it's capabilities and more. The TV Streamer should be a useful device, but the volume doesn't go up enough, so I miss a lot of the sound. I don't use it anymore. I understand that the Evolv AI hearing aids have been eclipsed by new models, the Genesis hearing aids, so this review may not be relevant. Still, I needed to get it down somewhere. At times it's been so frustrating that I wanted to take a BMFH to the accessories. I haven't yet. But I've also had no success in finding a satisfactory solution to these problems. Any time I bring it up I'm directed to FAQs or the User manual. Really? If I'd found the answer there I wouldn't be asking. Directing me there for a second, third, fourth, and repetitive time doesn't make the answer that wasn't there before magically appear in subsequent iterations. In summation, your hearing aids themselves are good. Their supporting accessories need work, as does the human support supporting it all.

First time hearing aid user (3 months). Hearing loss is mild to moderate in high ranges. Luckily I can get by with using the domes (earbuds) only because the hard plastic earmolds are like putting rocks in your ears. I will never wear them! Hearing aid specialist even ground them down some, but they are too uncomfortable to wear. Need a better material than hard plastic.

The connectivity to the app and all of the other devices is marginal. And it really tends to irritate you when you try to fix it. I'm pretty happy with Tech, but this is really just a frustrating device.