Starkey Hearing AidsReviews of starkey.com

The service has been excellent and so far, the hearing aids are working well.

I have BiCROS hearing aids. Walking by a car that was starting up and my hearing aid shut off and back on. Sitting at a table in the cafeteria of a school and hearing aid shut off and back on. While raking leaves at my house I heard 2 beeps and a ding and my hearing aid shut off and back on - twice. While working on my iPad with Bluetooth on, my hearing aid dings when I close the active window and go to another. Put my hearing aids in my pants pockets while mowing the lawn. The right one turned off while in my pocket and needed to be put back in the charger to turn it back on. The right turned off again while watching TV on the same day. I’ll be contacting my provider again after Thanksgiving. I had my CROS hearing aid returned in September. There were no details provided on if anything was fixed. These incidents above took place during the last month. I have had my Starkey hearing aids since 8/25/25.

Very friendly and knowledgable employee. So far the hearing aids are doing great.

New hearing aids are so much better than previous ones I've had! Better functions and easier maintenance. Also much easier to make a personal program.

I've had hearing aids for 18 years (most of my life!) and have gone through 3 pairs (this is my 4th) in my life due to the life cycle of the aids. Typically, I use Oticon however for some reason my insurance covered about 40% of Starkey so I decided that for that (huge) amount of money I would switch over. My old Oticon aids (6 years) had better hearing technology than the new Starkey Edge does. It had less feedback, adjusted better in crowds, better bluetooth connection, etc. Since having the Starkey Edge hearing aids, they have randomly muted mid conversation, changed settings after I set them to something else, randomly started beeping, died quickly, etc. I also requested a half dome mold for my ears. I was sent a quarter mold that has frequently fallen out of my ears. At that point I asked for a new mold, since these weren't working. They took the molds in my ears to send back, leaving me with the small domes for around 3 weeks - meaning I spent 3 weeks with headaches and additional difficulties with the domes, before I got the new molds....they were the exact same design. After that, I worked with my AuD to ask for the half mold design again, and they, for the third time, sent the original design that does not work for my ears. My dr. has offered to retake my molds and try again, but at this point I have already taken so much time off work to get the exact same design, I'm not sure it's even worth trying. Overall, just incredibly frustrated. I love that the Edges are able to track steps, standing time, etc. but what I actually care about is the hearing capabilities, and they just feel lacking. Almost like the R&D team is people who don't wear hearing aids. I like Starkey as a company and love the philanthropy work they do. I really wanted to like these hearing aids, truly I did. I just felt disappointed, unheard, and kinda sad I will be wearing these aids for the next 6 years. Almost wish I just spent the extra $4k and bought aids that work with me.

In less than 6 months, my hearing aid just stop working. However I was the problem. Just needed to replace the wax guard. DOH!

My first set of hearing aids with AI seem to stay connected and be a lot better than these ones. These are constantly disconnecting or only connecting one side. Their battery levels are uneven. This is truly making me wish that I had went back to my old hearing aids and never got these new ones. It's beyond frustrating. I spend more time trying to get them to connect than I'm able to truly enjoy them. Really frustrating!

Working pretty goodf. Could be better.