Starkey is a privately held, global hearing technology company headquartered in Eden Prairie, Minnesota. Founded by Bill Austin in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Led today by President Brandon Sawalich, Starkey is the only American-owned provider of hearing technologies. The company has more than 5,000 employees, operates 26+ facilities and does business in more than 100 markets worldwide.
Starkey Hearing Aids (starkey.com) has 1,011 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
starkey.com
Website
starkey.com
Category
Vision & Hearing
Location
Eden Prairie, Minnesota
Listed on Five Star Index
2026
About these reviews
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The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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My Starkey Halo2 hearing aids have changed my life. In meetings I use to have to strain to hear what was being said, now I can hear it all.
The geotag setting mode automatically switches to meeting mode when I go to the meeting place
Phone calls are a pleasant experience, no more straining to hear the tiny speaker on the phone, or having the volume so high that everyone in the room hears my private conversation.
And when the meetings get long and boring, I can stream from my personal music library, or podcast, and no one in the room is wiser. :-)
Response from Starkey Hearing AidsAug 26, 2019
Hi Arthur, Thank you for taking the time to leave us such a nice and thoughtful review - we are happy to hear you are finding unique ways to enjoy the Halo 2 hearing aids! ;-)
DA
David
Happy with the service received
Happy with the service received, would highly recommend. Enjoyed working with Jason.
Response from Starkey Hearing AidsAug 26, 2019
Hi David, We are incredibly grateful that you took the time to leave us this note!
AB
Art B.
I really like my Starkey Hearing aids…
I really like my Starkey Hearing aids because:
They are comfortable to wear all day.
Batteries last about one week.
I have had them for over 5 years with no issues.
The ear inserts do not collect wax.
Response from Starkey Hearing AidsAug 26, 2019
Hi Art, Thank you for taking the time out of your day to leave us your nice thoughts!
RP
Rob P.
Ive had muse H A for approx 1 1/2…
Ive had muse H A for approx 1 1/2 years now and have nothing but trouble with the fron the get-go. your warrantee stinks (one year) as my last pair of starkys had a three year but gave me no trouble ??? My hearing aid company has since changed brands and righfully so
!!! Davis Family Hearing , Spring Hill, Fl
Response from Starkey Hearing AidsAug 26, 2019
Hello Rob,
Thank you, for taking the time to leave your valuable feedback and for making us aware that you were having difficulties with your devices and service. We’re extremely sorry to hear about your experience and we will use your feedback to improve our products and service.
We would like to learn more about the service you received and see how we can make things right. Please contact us for assistance at (800) 721-3573. We look forward to addressing your concerns and ensuring that you are satisfied.
Sincerely,
Starkey Hearing Technologies
JA
Jeffrey A. E.
Bad Experience with Livio 2400.
Bad Experience with Livio 2400.
About a year ago, I purchased a pair of Livio 2400 to replace my five year old i110s. As far as I can tell, the Livio is worse than the old i110s and I should have returned them in first 60 days. I didn't and I have thrown away almost $6,000.
Bluetooth connectivity to the iPhone is inconsistent: sometimes it works in both ears, sometimes in the right ear, sometimes in the left ear; and you can't hear music or phone calls using the bluetooth in a moderately noisy environment (e.g., on a bus or train).
The hearing aids will restart all on their own (suddenly, I'll hear the startup chimes). Sometimes the left hearing aid does it and other times it the right hearing aid. And, I won't have touched either one.
The hearing aids are useless in noisy environments, like restaurants, even with them set in "restaurant" mode and using the iPhone as a remote microphone is equally useless.
The hearing aids were sent back to Starkey one time, were just updated with the latest firmware in late July, and the problems still exist.
I'm almost ready to buy a new pair of hearing aids to replace the Livio 2400. If I do, one thing is for certain, I won't buy another pair from Starkey.
Sept 3, 2019 Update
Per their request, I called Starkey. Long story short, my Livio 2400s are being serviced by Starkey. I'll post an update when I get them back.
Response from Starkey Hearing AidsAug 26, 2019
Hello Jeffrey,
Thank you for bringing this situation to our notice. We’re extremely sorry to hear about your experience and we will use your feedback to improve our products and service.
We would like to learn more about the matter with you and see how we can make things right, please contact us at (800) 721-3573. We look forward to addressing your concerns and ensuring that you are a satisfied customer.
Sincerely,
Starkey Hearing Technologies
RV
Ronald van M.
Soundlens IQ
Soundlens IQ, just wearing them for 6 weeks now.
My audiologist is still adjusting them every 2 weeks.
I'm very pleased it's a world of difference.
however I have a point for improvement.
It would be more convenient if the "empty battery" signal would sound one or even two hours before the battery runs out instead of 5 minutes?
Response from Starkey Hearing AidsAug 26, 2019
Hi Ronald,
Thank you for your wonderful review and valuable feedback! We try to maintain our devices to the highest standards and we will use your feedback to improve them.
Sincerely,
Starkey Hearing Technologies
MC
Michael C.
Great but with one fault.
My hearing aids are 2 and a half years old. They make such a difference that it still amazes me when I put them on or remove them. The reason I chose 4 stars over 5 is that the Bluetooth feature needs work. I can lose connection just putting my phone in my pocket. Having a full strength new battery helps but there is much room for improvement.
Response from Starkey Hearing AidsAug 19, 2019
Hi Michael,
Thank you for your valuable feedback and for making us aware of your experience. We will use your feedback to help make improvements.
Sincerely,
Starkey Hearing
MV
MABEL VELANDIA R.
All my patients have a wonderful…
All my patients have a wonderful experience with the use of Starkey hearing aids, as there is a great variety. They change and improve their lifestyle by improving their hearing just like their family. The change is remarkable. I as an Audiologist am used to educate them and to have their hearing aids used to me every day in their daily lives. Starkey has the best technology and support for audiologists here in Colombia that we adapt and work every day for better hearing! Thank you
Response from Starkey Hearing AidsAug 19, 2019
Hi Mabel, Thank you for taking the time to give us your valuable feedback and perspective! We are proud to have you as a customer!