tamara Z.
Don’t purchase
I am very disappointed in this Starkey. I have been needing to ship my Starkey Livio hearing aid in for repair a dozen times since purchasing it. The hearing aid would constantly turn off or turn down throughout the day with no specific trigger. Since I’ve had so many issues, I asked if I could get a different style, but they advised me the answer 'no'. I am a heavy user and I don’t have a reliable hearing aid to live my daily routine and job. Now I have to find a grant/funding because I can't afford another $3000 hearing aid because Starkey refuses to provide necessary customer service, again I have never been this disappointed in a company like Starkey and will not plan to purchase from them again and advised that no one else does either.
Response from Starkey Hearing AidsOct 17, 2022
We appreciate that you took the time to leave a review. Your hearing aids help keep you connected with your world, so we understand how important it is that you are able to rely on them. We haven't received a response to our request for more information through TrustPilot so that we can locate your account, but please know that you're welcome to connect with our Customer Service team with any questions or concerns that you might have by calling (800) 328-8602 or through any of the options offered here: https://www.starkey.com/contact-starkey-hearing.