Stark Bro's offers quality nursery products, and helpful advice, for the growing enthusiast. Order trees, plants, and supplies online now or request a catalog.
Stark Bro's Nurseries & Orchards Co. (starkbros.com) has 183 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Also known as
Stark Bro's Nurseries & Orchards, starkbros.com
Website
starkbros.com
Category
Home & Garden Services
Location
Louisiana, Missouri
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I am writing to tell you how pleased I am with the Redhaven Peach Semi-Dwarf Supreme whch I purchased in April, 2023. We got a few peaches last year but this year the tree has produced over a bushel of extremely sweet, juicy fruit! I am so happy with this tree.
Response from Stark Bro's Nurseries & Orchards Co.Jul 29, 2026
Thank you so much for taking the time to share your experience! We're delighted to hear your Redhaven Peach Semi-Dwarf Supreme has grown so well and rewarded you with such a wonderful harvest. There's nothing better than enjoying sweet, juicy peaches straight from your own tree, and we're thrilled to have been a part of that. We truly appreciate your kind words and wish you many more seasons of abundant harvests. Happy growing!
SH
Shane
I just wish there were more branches…
I just wish there were more branches and leaves for the prices..Other then that they're good trees.
Response from Stark Bro's Nurseries & Orchards Co.Jul 24, 2026
Thank you for taking the time to leave us a review! We're glad to hear you're happy with your trees overall.
We understand your comments about the branching and foliage. Depending on the variety and the time of year they're shipped, young trees can vary in size and branching as they establish. With proper planting and care, they should continue to fill out and develop more branches and leaves as they grow.
We appreciate your feedback and thank you for choosing Stark Bro's. We wish you many years of healthy growth and a great harvest!
CR
Christopher R.
Bad Experience
A tree was shipped months after being ordered. The tree arrived in very poor condition and did not survive the winter. The tree was replaced under warranty, but the same thing happened again and Stark Brothers refuses to do anything. It was an expensive waste of time and money.
Response from Stark Bro's Nurseries & Orchards Co.Jul 20, 2026
Thank you for sharing this feedback, and we're sorry your experience with your fruit tree didn't go the way either of us hoped.
For context for other readers: our records show the original tree shipped ahead of its estimated date in September 2024. When you reached out shortly after delivery with concerns about the leaves, our team advised that some stress is normal during shipping and to give the tree time to establish. When it didn't survive the winter, we replaced it at no cost, including waiving the standard replacement shipping fee given your prompt report.
The replacement tree also shipped ahead of schedule and unfortunately did not survive the following winter. Our guarantee covers one free replacement per original purchase, which we honored, and that is the same policy we apply to every customer.
We know that's a disappointing outcome after two trees, and we understand your frustration. If you'd like to discuss options going forward, including a discount toward a future purchase, please reach out to our customer service team directly at 800.325.4180.
Sincerely,
Stark Bro's Nurseries & Orchards Co.
YA
Yargkram
Great Customer Service and Good Quality Trees
While I initially had a problem with the first tree I received due to a failed graft, Stark Bro's immediately sent me a replacement and upgraded the tree to the next higher level. You can trust this company for both quality trees and they stand behind their product. I will continue to use this company.
Response from Stark Bro's Nurseries & Orchards Co.Jul 15, 2026
Thank you so much for your wonderful 5-star review! We're sorry your first tree experienced a graft failure, but we're glad we could make it right with a replacement and an upgrade. Providing quality plants and standing behind our products is something we take great pride in. Your trust and continued support mean the world to us, and we look forward to helping your garden grow for many seasons to come. Happy planting!
JB
Jim B.
Trees died-Customer service horrible-Don't do what they promise
First 4 of the fruit trees died before fall, which I understand can happen, but the horrible customer service is why the poor review. Once they received the information and pictures of the dead trees, they agreed to give me a store credit for that amount so I could order new trees. This was in April. What happened after that was no communication and rather than the store credit, they issued a refund to a card that I don't have. It has now been 2 months, now mid-July, without ever receiving the promised call back from a manager in accounting and way too late to plant new trees. Be very very cautious if you order from here, but more so if you have any problems with your order. I should've just just with our local growers.
Response from Stark Bro's Nurseries & Orchards Co.Jul 10, 2026
Hi Jim, Thank you for sharing this feedback, and we're sorry for the frustration and delay you experienced. We take these concerns seriously, and after reviewing your case, we've corrected the issue on our end and reached out to you directly with the resolution.
We appreciate your patience and your years of business with us, and we'd welcome the chance to make this right. If you have any further questions, please don't hesitate to contact our Customer Service team directly.
LD
LD
Ordered in Feb for May delivery
Ordered in Feb for May delivery. It is now July and they sent me another email saying that my order was delayed until August! Called customer service and they couldn't even give me any assurances that they wouldn't push back the deadline again.. At this rate the plant might get to me in four or five years.. I demanded a refund. Stark Bros have lost my business and I am telling every gardener I know and gardener group I am in about how terrible my experience with Stark Bros has been. Terrible. Impossible. Frustrating and I still don't have my order 6 months after I ordered it. Apparently this is how they run their business. Take your money and never send you plants - just emails with delays.
Response from Stark Bro's Nurseries & Orchards Co.Jul 6, 2026
Hi, We are so sorry for the frustration and the long wait you experienced. Repeated ship date delays are not the experience we want for our customers, and we understand how discouraging that can be after months of waiting. We'd really like to look into your specific order to understand what happened and make sure we improve — would you be willing to reach out directly to Brooke, our Customer Service Manager, so she can review the details with you? She can be reached by emailing [email protected]. Thank you for your patience with us.
SP
Samuel P.
Lost a Customer
I have been a customer of Stark Bro's for years and generally they deliver acceptable products. However, this year was a complete disaster.
I made an order for strawberries, a honeyberry, and a couple pear trees in early February. In late April, they emailed and informed me that they did not have one of the pear trees and had cancelled the item. I reached out to customer service about this and they offered an alternative.
Saving you all of the details, a lengthy back and forth occurred between me and customer service over charges, reimbursements, upcharging, and more. The person responding was clearly not a native English speaker, and at a certain point, I was so frustrated with the lack of clear communication that I just took the hit and moved on with my life.
That was not the only problem with this order. About a week before I was supposed to receive my delivery, I was informed that the items would be pushed out. This happened twice more with each new deadline. I eventually got all of my products in July. Here in Zone 4B, that is simply unacceptable for most of the plants.
The deplorable customer service and shady delivery delays have completely severed any loyalty I felt for this company.
2 star only because I have had acceptable transactions in the past.
Edit: in response to Stark Bro's. I didn't respond to your email seeing as it yet again had fragmented, nonsensical sentences. You also stated in the email there would be a refund of $40 but on here it is lower? Either your customer service needs additional training or your AI system is hallucinating (I suspect this is the actual reality of the situation).
I also forgot to mention I ordered the gallon honeyberry and it just recently arrived. The tiny, sickly, honeyberry plant I received has no business being in a gallon pot. It was perhaps an inch high with about 4 leaves on it.
Response from Stark Bro's Nurseries & Orchards Co.Jul 7, 2026
Thank you for taking the time to share your feedback. We are truly sorry to hear about the frustration you experienced with your recent order. We understand how disappointing it is when an order does not go as expected, especially after being a loyal Stark Bro’s customer for many years.
We apologize for the communication issues, the changes to your order, and the delays you experienced. We know that timing is especially important with plants, and we regret that the delivery schedule did not meet your expectations for your growing zone.
Our team did reach out to you yesterday in an effort to discuss your concerns further, but we were unable to connect. We have also issued a refund for the $24.41 you referenced regarding the charges in question.
We appreciate your past business and the opportunity to make things right. We hope you will allow us the chance to better serve you in the future and provide the quality products and customer experience that Stark Bro’s has been known for for over 200 years.
AM
A M.
Updated Review, Vendor Took Care of Original Issues
I'm updating my earlier review. After contacting the vendor, they responded promptly and replaced both trees. The replacement trees were in good shape, and shipped within a couple of weeks. I've updated my review to 4 stars, as I feel the vendor did a good job responding and taking care of the issue.
Delayed order, product received finally, but heavily damaged and with insect activity. I've reached out on their site, but I'm not holding out hope that they'll resolve it properly based on other reviews. I'll revise this if we receive decent support.
Response from Stark Bro's Nurseries & Orchards Co.Jun 29, 2026
Thank you for taking the time to share your experience. We're sorry to hear your order arrived later than expected and that the plant was damaged in transit with signs of insect activity. This is not the condition we want our products to arrive in.
We appreciate you reaching out to our customer support team. We take concerns like this seriously and will work to review the issue and find an appropriate resolution. If you have not already done so, please include photos of the damage and any insect activity with your inquiry, as that helps us evaluate the situation more quickly.
We value your feedback and the opportunity to make this right.
