Jeff B.
A $210 charge for annual maintenance on…
A $210 charge for annual maintenance on a subscription I didn't know I had. I called to inquire, they stated an email reminder was sent 30 days previous but I searched inbox, archive, junk, spam, deleted, etc. No such email. Not willing to refund. I've spent many thousands of dollars with Stansberry and this is how they treat customers. AVOID !!!
Response from Stansberry ResearchJul 31, 2023
We could not verify an account using the provided information (first name and last initial). To facilitate a more in-depth investigation, we requested additional details. Once we received the supplementary information, we were able to confirm the existence of the account. According to our records, a reminder notice was sent 30 days in advance, specifically on 6/28/23. To address the complaint, we engaged in further discussions with the customer, aiming to reach a resolution. If you require any further assistance, please don't hesitate to get in touch with one of our Member Service Representatives at 1-888-261-2693 or via email at [email protected]. Our office hours are Monday through Friday, 9 am to 5 pm EST.



