Alain M.
Stansberry Research unprofessional management of subscription
Due to an internal error Stansberry Research debited may Amex of a renewal subscription for a year while my original subscription was confirmed valid for the same year, therefore they charged me twice for the same service. When I got information of the new debit by Amex I immediately forwarded a claim to Stansberry customers service. It has been going on for 8 month and although I've sent evidence of this error many times I've never got a sensible reply and was never offered a solution to this issue. It is a real and outrageous shame on that company's reputation and its unefficient customer service. Consequently I will cancel my subscription.Mr A.Marzat
Response from Stansberry ResearchDec 8, 2022
In an effort to maintain its high levels of customer satisfaction, we resolved this complaint directly with the Customer on September 15, 2022. If any additional assistance is still needed, feel free to call one of our Member Services Specialists at 888-261-2693. We are open M-F 9am to 5pm Eastern Time. You can also email us at [email protected].



