Jeff F.
Make sure you watch when you will be billed next!
I wondered what made my credit card bill much bigger than usual. I found a 211 USD charge from them. I logged in and checked my billing report May 30, 2023 The Ferris Report $49.00 on the invoice "One-Time The Ferris Report" That fit my memory. But also May 30, 2024 The Ferris Report $210.94 which on invoice says "Recurring The Ferris Report" If I go into "my subscriptions" I can see it is labelled "recurring" and next time in May 2025. This is over 4 times the original years price. I'm not interested in that, and don't remember signing up for a recurring thing. In the Manage dropdown "preview autorenew" "preview cancel" "Billing information". What does "preview" mean here? I tried the "preview cancel" and there it looks like I can cancel and get this 210 USD back. If that pans out, I will consider their customer service to be honorable, (Even if you have to "jump through some hoops" to find this) I will give at least 2 stars. I'm not a active stock trader, so I'm not going to grade their info. I must concur with some others that many things coming from Stansberry tend to be thin scary stuff that is to get you to buy more info packages. One rather strange thing under payment methods, where you can add credit cards: "In the near future, we will allow you to manage your payment methods more fully (e.g., delete)." Seems like something that should be there from the beginning. Update 2025-3-7 I was checking to see if I did get a refund after "jumping through hoops". I did get a mail 25 juni 2024 saying I had cancelled and would "receive any applicable refund". I think I got the whole 1 year payment back. So I will bump up to 2 stars.
Response from Stansberry ResearchJun 25, 2024
Our promotions undergo a thorough review process to ensure all details are clearly outlined in standard text before any orders are placed. These details are reiterated in the confirmation email, and we also send reminder notices before any auto-renewal charges occur. Our website provides self-service options for adjusting renewal settings or canceling subscriptions. Additionally, our Member Services Specialists are available to assist you at 888-261-2693, Monday through Friday, from 9 am to 5 pm Eastern Time. You can also reach us via email at [email protected].



