Jim
Quality of product
Quality of product, especially when compared to others; professionalism of staff; delivery/Installation when promised

Stannah Stairlifts is a trusted name in home accessibility, providing high-quality stairlift solutions that help people stay safe, independent, and comfortable in the homes they love. As part of a global, family-owned company with over 150 years of engineering experience, Stannah recently celebrated 50 years in stairlift manufacturing—a milestone that reflects its deep commitment to innovation and reliability. To date, Stannah has produced over 1 million stairlifts worldwide.Operating in the U.S. for over two decades, Stannah offers a full range of stairlifts for straight, curved, and outdoor staircases, all designed with comfort, safety, and usability in mind. Customers can choose from new, rental, or reconditioned models, along with financing options to fit a variety of budgets. Every stairlift is installed by trained professionals and backed by local service and support.With regional offices and a strong network of certified dealers, Stannah provides personalized, local service across the country. The company has earned widespread recognition, including thousands of positive reviews on Trustpilot and the Consumer Affairs Buyer’s Choice Award for customer service.By combining decades of experience with a customer-first approach, Stannah Stairlifts continues to be a leading choice for families seeking reliable stairlift solutions in North America.
Stannah Stairlifts USA (stannah-stairlifts.com) has 1,463 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Jim
Quality of product, especially when compared to others; professionalism of staff; delivery/Installation when promised
Teresa
Timely, competitive and responsive.
Fran
The installer!
Mary C.
The gentlemen were professional and did an excellent job
Joseph
They should have a larger chair for tall people. I am unable to get into the chair myself
Response from Stannah Stairlifts USAFeb 20, 2026
We appreciate you taking the time to share your experience. We're sorry the chair size did not meet your needs and that it was difficult to use. We have sent this over to our customer service team and they should be reaching out soon. In the meantime if you would like to speak to our team that can be reached at 1-888-680-4073. Sincerely, The Stannah Team
Dorothy D.
The chair itself functions fine, however, there was a communication problem and after week it is still not hooked up properly.
Response from Stannah Stairlifts USAFeb 20, 2026
We appreciate your feedback. We regret to hear that the chair isn't properly set up. We have sent this over to the customer service team and someone should be reaching out. In the meantime if you would like to speak to our team that can be reached at 1-888-680-4073. Sincerely, The Stannah Team
Matilda
Your service person arrived on time and worked until the job was done. He took time to be sure to explain how the stairlift worked. He was scheduled as part of a two person crew and when the other tech failed to show chose to do the installation himself rather than cancel and reschedule. I appreciated that.
Joanne
The sales person was very knowledgeable and upfront about the costs. The installers were on time, finished within their estimated time period and protected and cleaned up the areas of the home they were working in. They also provided a quick review of operating instructions that wer very easy to understand. The stairlift is very easy to use and has been functioning very well in the time we have had it- about one month.