Ms. P.
Great company
They were punctual, polite, and did a great job.

Stannah Stairlifts is a trusted name in home accessibility, providing high-quality stairlift solutions that help people stay safe, independent, and comfortable in the homes they love. As part of a global, family-owned company with over 150 years of engineering experience, Stannah recently celebrated 50 years in stairlift manufacturing—a milestone that reflects its deep commitment to innovation and reliability. To date, Stannah has produced over 1 million stairlifts worldwide.Operating in the U.S. for over two decades, Stannah offers a full range of stairlifts for straight, curved, and outdoor staircases, all designed with comfort, safety, and usability in mind. Customers can choose from new, rental, or reconditioned models, along with financing options to fit a variety of budgets. Every stairlift is installed by trained professionals and backed by local service and support.With regional offices and a strong network of certified dealers, Stannah provides personalized, local service across the country. The company has earned widespread recognition, including thousands of positive reviews on Trustpilot and the Consumer Affairs Buyer’s Choice Award for customer service.By combining decades of experience with a customer-first approach, Stannah Stairlifts continues to be a leading choice for families seeking reliable stairlift solutions in North America.
Stannah Stairlifts USA (stannah-stairlifts.com) has 1,463 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Ms. P.
They were punctual, polite, and did a great job.
Mrs. W.
Very pleased. This unit meets our needs. Thank you.
Mr. M.
I think your product is fine (although the automatic footrest stopped working after 3 days! I think the service was very poor! It was incorrectly measured to begin with so that the second stair lift could not be installed that day (July 12). After promising me that my order was to be given "the highest priority" and should be ready for installation within "a week to 10 days," I still don't have it! The new installation date is August 10th; nearly 4 weeks after it was remeasured! If that is your high priority service, I am underwhelmed! I think you should ensure that your sales team doesn’t make promises that can’t be delivered. I was told that it would be ready for installation in “ a week to 10 days.” I did call about tha problem with the foot rest and the solution offered did not fix the problem. We then agreed that I would wait for the installer to fix that problem.
Response from Stannah Stairlifts USAAug 7, 2018
Hello Mr. McNamara, We sincerely apologize for the inconvenience. The error that required us to re-design your stairlift should not have happened. We can assure you that your rail re-make was given the highest priority, however 3-4 weeks is typical to design, manufacture, ship and install this type of stairlift. We will double check with all of our employees to make sure that this is 100% clear, but if someone did tell you that, we apologize for giving you inaccurate information. As to the issue with your footrest, are you still having trouble? We didn't receive a phone call about that; but if it's still a problem, we will be happy to address that for you when we come to install the second lift on Friday (or sooner, if you'd like). Once again, we're sorry that things got off on the wrong foot. We hope that once the new stairlift is installed, we can begin to change your opinion of our company and provide you with quality service going forward. Sincerely, The Stannah Team
Ms. T.
First delivery date No one called to confirm time of delivery I had to call. Installation was not done the way salesman said it would be. I called to have someone come to look in to the issue it is so far out on stairs I caught my foot and fell down stairs. Tec that came to look said well I don't know how that happened! And aga in NO ONE called to let me know time Tec was coming. TERRIBLE COMPANY NEVER AGAIN and I will make sure everyone that I know knows of these issues
Response from Stannah Stairlifts USAAug 6, 2018
Hi Ms. Thibeault, We’re sorry that you were unhappy with the process of your stairlift installation. We’re always striving for clear communication and reliable service. The last thing we want is for you to feel like you’re being ignored. Before our manager reached out to you today, we were actually waiting for a response from you as to what you’d like to do going forward. As mentioned previously and over the phone today, we are offering you a FULL REFUND, without any exceptions. But we need you to make a final decision and tell us how we should proceed. The technician that we sent to review the lift, at your request, indicated that it had been installed properly and there were sufficient clearances at every point. He reported that you were deciding on whether you wanted to keep the lift or have it removed in accordance with our money back guarantee. Again, we’re sorry that the installation isn’t what you thought it would be, but in order to make it right, we need you to give us some direction. Please contact us and we will be happy to proceed with your preference. Sincerely, The Stannah Team
Jack Herzog and Sherry R.
My wife and I are extremely please with the 2 stairlifts and the Stannah company ;from Doug , the salesman who explained things very well, to the 2 installers, Nick and Brad, who did a great and neat job installing and showing us how to use the stairllifts, and to Nate, who gave us a demonstration of the stairlift in the showroom.....Well done.
Mr H.
Very simple to use and safe. Great install staff.
Lisa
From the initial sales rep visit to the installation, we only have the absolute best things to say about our Stannah Stairlift experience. The stairlift has been the perfect addition to my parent's home and works flawlessly. Having the stairlift has allowed my mom to be independent and has extended the life of their house.
Mr. L.
expensive but trustworthy, and decent workmanship