Mr. R.
Excellent product and…
Excellent product and sales/installation team. We did have a computer glitch on a Friday that didn't get a tech callback until the next Monday, when they came to fix it. However this one couldn't have easily been fixed over the phone anyway. We also had some bolts loosen up on one of the stairways, but they responded quickly and tightened them. General note: If you have 34" wide stairs like us, when the unit is at the top and swiveled, you can't walk past it. Since one of us uses it all the time, but the other only some, and we have a part time maid, we leave it swiveled and folded. Also a good idea in case EMT personnel need to rescue you.
Response from Stannah Stairlifts USAFeb 18, 2021
Thank you Mr. Riggs for sharing your experience and general use notes! We're glad to have been able to resolve your issues as promptly as possible. Sincerely, The Stannah Team


