When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
ss396.com (ss396.com) has 532 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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532 approved reviews, newest moderated first
john W.
CAR cover has not been delivered and no tracking number provided
Response from ss396.comFeb 24, 2025
We sincerely apologize for the delay and lack of tracking updates. Unfortunately, our vendor could not fulfill the order and has now canceled it. We will be reaching out to you shortly and issuing a full refund. We understand the frustration and appreciate your patience.
Gail D.
Didn't get it. Did you send it to AZ?
Response from ss396.comFeb 24, 2025
We're sorry you haven’t received your order yet. As a first-time customer, we require address verification to protect against fraud, and we've attempted to contact you via email with no response. Please reach out to our customer service team so we can assist you in getting this resolved.
Randy
Easy to use website all items were in stock and shipped quick.
Response from ss396.comFeb 24, 2025
Glad you had a smooth experience! Thanks for your order and support!
Todd F.
Communication very bad. Problems occur, nobody solves them and they drag out too long.
customer
On time, right part
Response from ss396.comFeb 24, 2025
Glad to hear it! Thanks for your order!
Steve J.
The correct part and quick delivery.
Response from ss396.comFeb 24, 2025
Glad we could get you the right part fast! Thanks for your order! 🚗💨
Dontay H.
This company has literally taken over 3 months and I still have not received a refund with countless emails and phone calls. I wouldn’t not recommend them at all they give you the run around but no action
Raymond H.
Did not receive yet.
Response from ss396.comFeb 18, 2025
Thank you for requesting a catalog! As noted on our website and invoice, free catalog requests are sent via bulk mail and typically take 4-6 weeks for delivery. Your request from 2/7 is still within that timeframe, but we appreciate your patience. If you need one sooner, we do offer expedited shipping for a small fee. Please call or email us to learn more about this option.