markschellhaas
I never recieved my order
I never recieved my order. on the website i ordered 1 front and 2 rear unpainted 69 camaro bumpers. the following day i received a e-mialed receipt for 1 front bumper only. the email body said the bumper HAD BEEN SHIPPED. i emailed back asking about the 2 rear bumpers and they stated they were on back order. i immediately asked for a refund but got no reply. after 2 or 3 days i asked again via E mail and they replied it would take a week for a refund and that they never even sent the front bumper, what ??? , all of this already being a week after the order. there was no notice that anything was on back order, no clear communication of anything being on back order after the purchase and i had to ask to get the truth about anything. I have owned littler rover hot rods since 2005 , and befor that Marks customs since 1992 which was sold in 2003. this is the worst communication i have ever dealt with. We like to order parts that are only in stock and don't buy from companies that are not strait forward with out of stock items, i would not suggest this company until they make it extremely clear online in the description of the part the part is OUT OF STOCK .
Response from ss396.comJun 9, 2025
We apologize for the frustration you experienced. The item was listed as in stock; however, an order placed just before yours caused it to oversell. Our systems did not update quickly enough to reflect this online, and we acknowledge that we should have communicated this more clearly. We are currently updating our processes to indicate back-ordered items on invoices and to send automatic notifications when stock is unavailable at the time of processing. Refunds are typically processed the same day, and we are investigating the delay in your case to ensure it does not happen again. Thank you for your feedback; it is helping us to improve our services.