ss396.com Reviews | Read Customer Reviews of ss396.com

ss396.com Reviews | Read Customer Reviews of ss396.com

ss396.com reviews

532 approved reviews, newest moderated first

Harry R.
Oct 9, 2026
easy to use and shipping was quick
easy to use and shipping was quick
Response from ss396.comOct 12, 2026
Easy ordering and quick shipping are what we strive for. We appreciate your business!
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Joel
Oct 9, 2026
Quick shipping
Quick shipping
Response from ss396.comOct 9, 2026
We’re glad your order shipped quickly! Thank you for shopping with us.
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C Y.
Oct 8, 2026
Bad Info from ss396
When I called to find out about my order. The girl said that there was a 2 month delay for ss396 to get the parts from the manufacturer. Then I got the past a few days later.
Response from ss396.comOct 8, 2026
We apologize for any confusion regarding the backorder timeframe. The estimate provided during your call was two weeks, but the part arrived earlier than anticipated and shipped that day. Manufacturer availability dates are estimates, so parts may occasionally arrive earlier or later than expected. We’re glad yours arrived early!
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TERESA G.
Oct 8, 2026
The delivery was prompt and accurate
The delivery was prompt. My husband is so happy to start working on his 66 Chevelle. The only thing we didn't receive was the catalog but hopefully the catalogs will be back in stock soon.
Response from ss396.comOct 8, 2026
We’re glad the delivery was prompt and that your husband is excited to get started on his ’66 Chevelle! Our new Chevelle catalogs are currently being printed and should be available soon. In the meantime, the current catalog is available online as a PDF, or you can call us with any questions. Thank you for choosing us!
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Dave F.
Oct 5, 2026
Great Experience
The order I placed was exactly what I purchased and it arrived earlier than expected.
Response from ss396.comOct 5, 2026
Exactly what you ordered and delivered early is a win! Thank you for your support!
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DAVE S.
Oct 5, 2026
on time and complete good quality parts
on time and complete good quality parts
Response from ss396.comOct 5, 2026
We’re glad your order arrived on time, complete, and with the quality you expected. Thank you for choosing us!
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Michael S.
Oct 2, 2026
Fast and excellent service!A++
Fast and excellent service!A++
Response from ss396.comOct 5, 2026
Thank you for the A++! We’re glad you received fast, excellent service and truly appreciate your business!
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Ross P.
Oct 2, 2026
This is a horrible company with…
This is a horrible company with horrible customer service. The led me on for over a year on a back ordered part. Then I go to cancel and return parts that went with the back ordered part they say it’s been to long after I called them every month to check and was told they would do a return and refund if part never came in. Now they can’t ever tell me where my refund is for the back ordered part. Horrible company. Buyers beware.
Response from ss396.comOct 5, 2026
We’re sorry this backorder caused such a frustrating experience. At the time of purchase, the item was listed as backordered with no estimated availability, and you chose to keep it on order. It was later canceled after the manufacturer discontinued it, and a refund was issued to the original form of payment. For security reasons, our representatives cannot disclose full card information, but they did provide the date the refund was processed. Regarding the related return, glass items are nonreturnable under our policy. We regret that the outcome was not what you expected.
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