Sprout SocialReviews of sproutsocial.com

Awful awful experience with LM from customer service. One of our marketing team took the contract out for Sprout Social over a year and a half ago on their email. They then left our business in January of 2024. We didn't really use or notice the incurring costs until the 5th of December of this year. I emailed customer support asking that if we could please cancel the contract. I was told no because our account has auto renewed 5 days earlier on 30th November. In the UK the law states there is a 14 day cooling off period after a renewal date & charge. I would recommend all UK based operators to avoid this company. Avoid getting locked into long contracts, particularly when the customer service is so unapologetically rude. AND MORE IMPORTANTLY THE REASON WE NEVER USED THE APP WAS BECAUSE IT SCRUBS THE QUALITY OF ALL IMAGES AND VIDEO, CAUSING ALL OUR REELS TO BE PIXALATED. NICE ONE LM AND TEAM!

Avoid them at all cost.

My experience with Sprout has been nothing but disappointment, frustration and financial burden. First, the service is EXTREMELY expensive, especially for agencies providing social media management to their clients. I was promised in my sales meeting that I did not need to have a separate user account for each client (An additional $399 USD PER MONTH - PER USER) because I could use the external approvers feature which was included with the professional plan. Got talked into signing a 12 month contract like many others and only afterward did I find out that they only allow 3 external approvers for the whole account. Completely different than what I was told in the sales meeting. I've used a lot of Social Media Management softwares and honestly I don't find Sprout any better or more beneficial than the other options, it's just 10X the price. I'm locked in with this horrible company for another 10 months, and I'm making it my goal to warn as many people as possible to stay away from this company.

Avoid trying this platform at all Costs it’s a complete scam. They hold your card and do not delete - charging over £250 a month without being able to speak to anyone - just getting passed from pillar to post.

We have been using Sprout Social for 3 years, but recently we have noticed two undesirable behaviours. The cost of the service is going up and the quality is going down. At the moment we are struggling to post meta on almost 90% of our scheduled posts. You can get a better service for a fraction of the cost

Big scam sproutgigs Fraud, they took my money and I have jobs

Overall I have loved their platform. I do wish the account teams wouldn't switch so much, but I get that happens with companies like this. My team loves the ease of use, and ability to have everything in one place.

I was scammed by one of your agents... I was told to deposit money into the app and do a few tasks and then I got a small profit on it but then I was asked to do a bigger deposit and when I did everyone linked to the site/app just suddenly disappeared and went silent, deleted there's accouny so I have no way of getting g my money back... I think you guys are really disgusting taking peoples last few cents out of there pockets... I thought I could give my family a good Ramadan but instead,because of the tagger site/app, we can barely break our fast with something nice at all...