Sprout SocialReviews of sproutsocial.com

Echoing everyone else, Sprout is extremely difficult to cancel and makes you jump through so many hoops, there is no button to simply cancel, etc. We notified over a month in advance, and they took forever to respond, and finally told us that we couldn't get out of a contract that a prior employee had signed that we were unaware of. Despite our tight budget, team turnover, and good faith attempt to notify them, Sprout threatened to send us to collections if we didn't pay for the next full year. Writing this review in hope that other businesses don't fall into the same trap, and waiting for the federal government to regulate subscription services that don't provide an online cancellation option!

There is no simple way to cancel a subscription. Clicking on "deactivate now" does nothing (which you would think goes against the FTC Negative Option Rule, but I guess they don't care). They do not let you cancel even if you request to cancel prior to the renewal date. Their communication is great when they are doing their high pressure sales, but customer support is non existent. When they do reply, it is clearly just a copy and paste script with no real help. If you are a small non profit with a tight budget, do not use this service. Other than it being insanely overpriced compared to other products on the market, they will make it impossible to cancel your subscription and are not willing to work with you and your circumstances. It has been nearly a month and we are still waiting to speak with a real person to sort this situation out.

My team was unable to cancel the service before or after the renewal date despite multiple attempts. Very disheartened to see this platform push auto-renewals on teams, especially small ones with budgets that matter.

Estaba probando la aplicación comparando con otros competidores y la verdad es que es una M13RD4. A pesar de ser el dueño de la cuenta, simplemente no tengo el botón para poder eliminarla. Quizás por una falta de permisos o porque aún está la suscripción de free trial activa. Si quieres quitar la conexión con tu cuenta de IG simplemente NO puedes si es la única que hay. La interfaz es confusa y muy poco user friendly. Los precios son completamente disparatados, NI LOCO pagaría este producto.

Sprout Social's cancellation policy is unreasonably rigid and fails to prioritise customer satisfaction. Despite attempting to cancel, we missed the deadline by just three days and were forced into another full year of payments without any flexibility. This lack of consideration for loyal customers is unacceptable. Businesses should be wary of subscribing, as Sprout Social prioritises strict policies over reasonable accommodations. If you're looking for a platform that values its users and provides better value for money, consider alternatives that offer fairer terms and stronger features.

Sprout offers a 1 month free trial including most features. Sounds good right? Well, when your rep reaches out /she was really nice/, and you decide to sign up, they charge your card immediately and if you ask about the free trial? Well, it’s an “I am sorry, once you sign up for a subscription there is no more trial”. The so called special lower price is $499 if you go with a monthly payment. The platform is good but you need plenty of time to learn it. Scheduling was confusing, you can’t post on Instagram through Sprout to create a reel the way you can on IG. You can’t add music while posting, it has to be edited with Final Cut or similar creating a video and then post it. I lost my card so the second month I did not pay on the date I supposed to because my new card did not arrive on time. I started to receive messages daily, sometimes twice like “if you don’t pay by the end of the month your platform will not allow your team to access features”,.. my plan started in the 12th but o was cut off by the 24th. Plenty if daily warnings etc. so second time I didn’t pay on time to see how “customer service” works. Same thing happened. I ended up cancelling my subscription because there are alternatives. After cancelling I asked for the report on the accounts I used Sprout on but they said: Sorry to inform you but data can be downloaded only while you are a member… so I paid $1000 ISD for two months and having no data available. While the features are good, my overall experience is negative and won’t recommend Sorout as I found alternative options for way less. Make sure you ask about the ful 39 days trial because you will be learning a full 30 days to be able to use the platform efficiently. I do not have time to spend on endless tutorials and constantly reach out to their support team /you will too/. The reps were really nice but the platform does not worth the money.

I've used Sprout Social at every company I've worked at since 2013. No other social management platform matches is extensive capabilities, delightful UX, and excellent customer service.

Sprout Social made managing our social channels easy and efficient. The intuitive interface, reliable scheduling, and accessible dashboards saved our team time while giving us peace of mind (no missed posts!) Their responsive support and dedicated success team made it one of the better Enterprise platforms I've used to date. The only area for improvement is, of course, more robust analytics, especially where LinkedIn is concerned. Other than that, great product and platform!