Sprout SocialReviews of sproutsocial.com

I have been tasked with standing up social media management platforms at multiple organizations and, after numerous RFPs and demos, Sprout Social has consistently been the platform with the best combination of robust capabilities, helpful account management teams, and professional services when highly-specialized requests need to be addressed.

Sprout really makes my day-to-day as a Social Media Manager much simpler. ✅ Scheduling: I can plan posts for all platforms in one spot. This really helps curb my tab chaos. ✅ Approvals: People can comment directly on my drafts. ✅ Mobile: I can fix/schedule even when I'm out and about.

Detailed onboarding period with a dedicated team member to make sure I understood the functionality of the software for my business.

Sprout always makes having conversations so easy. They listen to and implement customer feedback. The software is so robust and yet feels accessible and easy to use.

Not being able to edit a post after submitting it for review is very difficult. Having to make a copy of a post in order to edit it is a waist of time and makes me just give up entirely. This month my company had requested lots of edits and adding this step was near impossible for me so I hardly have any postings for this month. If you can fix to make it more streamlined to be able to edit post easily that would be fantastic

Knowledgeable and empathetic support - great for introducing now concepts. Delany did a great job.

Nightmare company. They cost thousands more than any other competitor, and offer nothing for the price. They lie, have almost no support for the thousands you pay. You can get a better product literally for free - for example from buffer. Want to cancel because they're so terrible? You can't. They're happy to take tons of money from people desperate to not be their customer.

Outdated with cut back support staff yet charging more. They are no longer leaders in the space, look at the newer options - they offer better features and value for dollars. Sprout got rid of our account manager and AU support teams, without telling us - we've been ghosted since before our contract was due to auto renew. So any questions around whether our plan was still the right level, if we needed the extras we were upsold, went unanswered. Despite breaching contract and taking away the local rep (which was the selling point) - they're refusing to terminate the contract until rollover time again. So obtuse, despite years of taking our money, so now lawyers are getting called in.